Patient Intake Coordinator/CSR

🌍 Remote, USA 🎯 Full-time 🕐 Posted Recently

Job Description

This is a remote position.
Our client is looking for aPatient Intake Coordinator / Customer Service Representative (CSR)to join their innovativeTelehealthcompany. They are a fast-growing industry leader specializing in accessible healthcare solutions, with a strong track record of improving patient experiences through technology.

Manageprimarily chat and email-basedpatient communications, with some inbound phone support.
Conduct patientintake and onboarding, ensuring accurate data entry in theirEHR system.
Address patient inquiries, resolve concerns, and provide clear, compassionate support.
Relay critical patient information todoctors and pharmaciesas needed.
Assist inscheduling appointmentsand coordinating orders.
Monitor pharmacy shipments, track delays, and communicate updates to patients.

Fluent in English (written and spoken)– strong communication skills are a must.
Prior experience inhealthcare customer service, patient intake, or medical support roles.
Ability tolearn quickly, adapt to new tools, and proactively solve problems.
Comfortable working in afast-paced, remote environment.
Strong organizational skills and attention to detail.
1+ yearsin ahealthcare CSR, medical assistant, or patient coordinator role.
Familiarity withEHR systems(preferably Charm EHR) is a plus.
Experience withTidio Chat, Zendesk, Trello, or Slackis beneficial but not required.