Job Description
About the position
The Patient Services Specialist is responsible for scheduling appointments and directing incoming calls for all office locations.
- Responsibilities
- Answer incoming calls from patients
- Schedule patient appointments for all St. Luke’s office locations
- Direct or redirect calls to appropriate departments
- Answer patient questions regarding St. Luke’s
- Address and record patient concerns in a professional manner
- Gather patient information required for appointments
- Participate in continuing education opportunities held at St. Luke’s
- Other duties as assigned by management
- Requirements
- Ability to maintain the confidentiality of private information
- Ability to work in a high call volume environment
- Friendly demeanor and positive attitude
- Knowledge of medical terminology
- Ability to answer phones
- Basic computer skills
- Able to develop good customer relationships with a focus on achieving customer satisfaction
- High school diploma or GED
- Nice-to-haves
- Call center experience
- Benefits
- Medical
- Dental
- Vision
- Life Insurance
- 401(k) with Employer Match
- Paid Time Off
- Holiday Pay
- Opportunity to build a career with a longstanding, reputable organization
- Leadership and Career Advancement opportunities
- Competitive wages and certification bonuses
- Monday – Friday work week
- Weekends and Holidays off
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