Job Description
- Job Description:
- Identify process improvement opportunities and participate in knowledge management efforts such as SOP updates, case documentation, and training content.
- Monitor case queues, prioritize workload, and follow through on open items to drive resolution and accountability.
- Deliver a high-quality teammate experience by providing professional, empathetic and solution-oriented support.
- Partner with internal teams such as HR Business Partners, Centers of Excellence, and Payroll to ensure seamless end-to-end service delivery.
- Interpret and apply HR policies, procedures, and workflows across assigned cases, ensuring consistent and accurate execution.
- Maintain knowledge of federal and state employment laws and regulations.
- Act as a liaison between teammates, HR teams, and vendors to resolve escalated issues, track resolution status and maintain positive service experiences.
- Consistently review and improve HR Operations, HR Service Center, HR Leave and Compliance strategies through emerging technologies, innovative solutions, feedback from the business, and overall teammate experience.
- Requirements:
- Bachelor’s degree in business, Human Resources, Compliance, or Technology related field or equivalent experience.
- Typically requires 2 years of experience in human resources or 6 years in customer service.
- Ability to communicate effectively over the phone and in writing with all levels within the organization.
- High sense of urgency for meeting commitments and completing assignments.
- Demonstrate knowledge and understanding of relevant HR content areas including but not limited to: payroll, leave, compliance, compensation, data management, benefits, onboarding, and core HR operations.
- Strong computer skills, including Microsoft Office, human capital management systems, case management and knowledge management tools.
- Benefits:
- Paid Time Off programs
- Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
- Flexible Spending Accounts for eligible health care and dependent care expenses
- Family benefits such as adoption assistance and paid parental leave
- Defined contribution retirement plans with employer match and other financial wellness programs
- Educational Assistance Program
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