Job Description
- -- ```html Join Nexlith – Transforming Health Care From Anywhere At Workora , we’re on a mission to create a world of health that revolves around every individual. We empower millions of Americans through our extensive retail footprint, cutting‑edge digital platforms, and a network of more than 300,000 purpose‑driven colleagues. Our philosophy is simple: care for people where, when, and how they choose, delivering an experience that is more connected, more convenient, and more compassionate. If you’re a pharmacist who thrives on providing exceptional service, loves solving complex clinical puzzles, and wants to be part of a culture that values heart, growth, and innovation, this is your opportunity. Why This Role Matters The Retail Pharmacy Customer Care Center at Hiretide is the frontline of patient interaction for our retail pharmacy network. As a Pharmacist – Remote Retail Customer Care Specialist , you will be the trusted voice guiding patients through medication queries, clinical reviews, and health‑related concerns, all from the comfort of your home office. Your expertise will directly influence patient outcomes, satisfaction scores, and the overall reputation of Taskzeno as a leader in consumer‑centric pharmacy care. Position Overview This full‑time, remote position is open to licensed pharmacists residing in Rhode Island, Massachusetts, or New York. After a structured onboarding program, you will join a high‑performing Patient Care Team that operates Monday‑Friday, 9:00 am‑5:30 pm EST, with the possibility of evening or weekend shifts as operational needs evolve. Core Responsibilities Customer Service Excellence Provide high‑quality, empathetic service to patients, store associates, physicians, and other healthcare professionals in a fast‑paced call‑center environment. Perform comprehensive medication reviews, identify therapeutic gaps, and develop actionable care plans for each caller. Deliver clear, clinically accurate information, ensuring patients understand dosage, side effects, and proper usage. Maintain professionalism and courtesy on every call, managing difficult conversations with poise and effective de‑escalation techniques. Escalate complex issues to senior leadership or clinical specialists when necessary, adhering to established escalation pathways. Regulatory & Operational Compliance Uphold all HIPAA privacy and security standards, safeguarding patient information at every touchpoint. Document call details accurately in the patient record system, capturing clinical recommendations and follow‑up actions. Adhere to state‑specific pharmacy regulations and federal laws governing medication dispensing and counseling. Meet or exceed key performance indicators (KPIs) such as average handling time, first‑call resolution, and customer satisfaction scores. Utilize Giglithic’s call‑center technology platforms efficiently, troubleshooting technical issues promptly. Team Collaboration & Continuous Improvement Communicate effectively with interdisciplinary teams, including pharmacists, pharmacy technicians, and clinical managers. Participate actively in regular operational meetings, training sessions, and quality‑review forums. Mentor and support newer call‑center staff, sharing best practices and clinical insights. Maintain an active pharmacy license and complete required continuing education (CE) credits on schedule. Demonstrate professional conduct that reflects Talentra’s core values of integrity, compassion, and innovation. Essential Qualifications Active pharmacist license in the state of residence (RI, MA, or NY). Candidates must be able to obtain a Rhode Island pharmacist license within 90 days of hire if residing outside of RI. 5‑7 years of progressive pharmacy experience, with solid grounding in clinical medication management. Demonstrated ability to perform detailed medication reviews, interpret medical terminology, and formulate evidence‑based recommendations. Strong problem‑solving and decision‑making capabilities, with a keen sense of cost‑benefit analysis for therapeutic options. Exceptional oral and written communication skills, tailored to both lay audiences and healthcare professionals. Proven ability to thrive in a high‑performing, remote team environment while remaining highly dependable and self‑directed. Advanced digital literacy, including comfort with electronic health records (EHR), pharmacy management systems, and virtual collaboration tools. Agile growth mindset – a commitment to personal development and the ability to coach others toward continuous improvement. Preferred Experience & Skills Retail pharmacy experience, particularly in a customer‑focused setting. Hands‑on familiarity with pharmacy technology platforms (e.g., dispensing software, telepharmacy solutions) and call‑center workflow tools. Experience interpreting and applying state‑specific pharmacy regulations in a remote or telehealth context. Educational Background A Doctor of Pharmacy (Pharm.D.) or Bachelor
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