Job Description
Requirements: 1+ years of Pharmacy Technician experienceActive Pharmacy Technician Licensure (RPhT) in the desired state of employmentMust have a designated secure and private workspace free of distraction and protecting HIPAA confidentiality of our members. No childcare permitted during working hours.Must have access to install secure high-speed internet via cable/DSL in home Preferred.Qualifications:National Pharmacy Technician Certification (CPhT)Multi-lingual (Spanish, Mandarin, Cantonese, Russian, Vietnamese preferred)Associate or bachelor's degreeCall Center experience, Advanced Certification(s)Experience delivering on business goals with focus on CMS STARs, HEDISWorking knowledge of Microsoft Excel, Word, VisioTrained in health literacyExceptional Punctuality and TimelinessAdvanced organizational skills & an attention for detailAbility to work in a rapidly changing environmentOverview (Pharmacy Care Coordinator)The Pharmacy Technician (PT) will report to the Pharmacy Team Supervisor within client at Home Pharmacy Stars Team. The primary responsibility of the PT will be to perform telephonic engagements with members of the client's at Home plans served by the UAH program. They will provide services such as optimizing medication therapy, adherence discussions, and much more. The PT will be an integral part of a team of Clinicians of varying disciplines and will be expected to meet or exceed established productivity and quality metrics as well as staying engaged throughout the process, helping the department reach yearly goals together as a team.ResponsibilitiesSpeak with eligible members over the phone to offer and conduct Medication Adherence Consultation servicesPrimarily via cold calling or answering an inbound Auto-DialerObtain information and perform data entry of Adherence barriers, Allergy history, medical conditions and other pertinent member-related information including dosage, frequency, and indications of medicationsProvide information to qualified members about plan services and potential benefits and direct them via warm transfer to appropriate resourcesMaintain performance standards including weekly / monthly calls, production metrics and quality assuranceServe as subject matter expert (SME) for pharmacy applications, including the XLCare platform**Only those lawfully authorized to work in the designated country associated with the position will be considered.** **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.**
Apply tot his job
Apply To this Job