Job Description
Join arenaflex, a leading retail pharmacy chain, as a Pharmacy Customer Service Associate in our Amazon Store. As a key member of our team, you will be responsible for delivering exceptional customer experiences, operating our pharmacy systems, and assisting our pharmacists in providing top-notch patient care. If you're passionate about delivering outstanding customer service, have a strong work ethic, and are eager to learn and grow, we encourage you to apply for this exciting opportunity. **About arenaflex** arenaflex is a dynamic and innovative retail pharmacy chain that is committed to providing exceptional customer experiences and delivering high-quality patient care. With a strong focus on community involvement and customer satisfaction, we strive to be the go-to destination for all your pharmacy needs. Our team members are the backbone of our organization, and we're looking for talented individuals who share our values and are passionate about delivering outstanding customer service. **Key Responsibilities** As a Pharmacy Customer Service Associate, you will be responsible for: * Registering sales on assigned cash register, providing customers with courteous, fair, friendly, and efficient checkout service * Assisting the pharmacist, under direct supervision, in the practice of pharmacy, including using pharmacy systems to obtain patient and drug information and process prescriptions * Engaging customers and patients by greeting them and offering assistance with products and services * Resolving customer issues and answering questions to ensure a positive customer experience * Recommending items for sale to customers and recommending trade-up and/or companion items * Registering customer purchases on assigned cash register, collecting cash and distributing change as requested; processing voids, returns, rain checks, refunds, and exchanges as needed * Keeping counters and shelves clean and well merchandised, taking inventory, and maintaining records * Performing duties as assigned by Pharmacy Manager, Staff Pharmacist, and Store Manager, including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions * Reporting, immediately, prescription errors to pharmacist on duty and adhering to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program * Handling telephone calls that do not require personal attention of the pharmacist, including those to physicians * Processing (corrects and resubmits) manual claims for third-party program prescription services in a timely and efficient manner, and performing other clerical duties, as assigned by the Pharmacy Manager * Assisting and supporting Pharmacy Department on inventory management activities, such as, ordering, unpacking, checking and storing shipment of pharmaceuticals * Ensuring compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products) * Constructing and maintaining displays, including promotional, seasonal, super structures, and sale merchandise * Assisting with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves) * Providing customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products * Assisting with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance * Complying with all company policies and procedures; maintaining respectful relationships with coworkers **Essential Qualifications** * Must be fluent in reading, writing, and speaking English (except in Puerto Rico) * Requires willingness to work flexible schedule, including evenings and weekend hours **Preferred Qualifications** * Prefer six months of experience in a retail environment * Prefer to have prior work experience with arenaflex * Prefer good math skills so they can fill prescriptions accurately, including counting, measuring and weighing medications * Prefer good computer skills * Prefer the knowledge of store inventory control * Prefer PTCB certification **Skills and Competencies** * Excellent customer service skills * Strong communication and interpersonal skills * Ability to work in a fast-paced environment * Basic math skills * Good computer skills * Knowledge of store inventory control * Ability to lift up to 25 pounds * Ability to stand for long periods of time * Ability to work in a team environment **Career Growth Opportunities and Learning Benefits** As a Pharmacy Customer Service Associate at arenaflex, you will have the opportunity to: * Develop your customer service skills and become a leader in our team * Learn about pharmacy operations and patient care * Participate in ongoing training and development programs to enhance your skills and knowledge * Advance to leadership roles or specialized positions within the company * Enjoy a competitive salary and benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off **Work Environment and Company Culture** arenaflex is committed to providing a positive and inclusive work environment that values diversity, equity, and inclusion. Our team members are the backbone of our organization, and we strive to create a culture that is supportive, collaborative, and fun. As a Pharmacy Customer Service Associate, you will be part of a dynamic team that is passionate about delivering exceptional customer experiences and providing top-notch patient care. **Compensation, Perks, and Benefits** arenaflex offers a competitive salary and benefits package, including: * Salary range: $16 - $18 per hour * Medical, dental, and vision insurance * 401(k) matching * Paid time off * Opportunities for career growth and advancement * A fun and supportive work environment **How to Apply** If you're passionate about delivering outstanding customer service and are eager to join a dynamic team, we encourage you to apply for this exciting opportunity. Please click on the link below to submit your application: We look forward to hearing from you and welcoming you to the arenaflex team! Apply for this job