Job Description
Western National Insurance Group is a private mutual insurance company with over 120 years of experience in property-and-casualty insurance. They are seeking a Premium Billing Specialist who will be responsible for processing customer payments, conducting daily reconciliations, and collaborating with various teams to ensure efficient operations.
Responsibilities
- Processes payments received from policyholders and agents
- Researches and corrects payment application errors
- Conducts daily reconciliation of account receivable receipts with bank deposits for various payment types
- Maintains unclaimed property records to ensure compliance with various state requirements
- Documents procedures and assists in training
- Manages collection process to ensure timely collection of outstanding balances
- Performs duties and activities covered by specific instructions, standard practices, and established procedures that generally require some interpretation
- Gathers input and makes recommendations to solve problems of moderate complexity
- Deals with moderately complex problems that must be broken down into manageable pieces
- Sees relationships between problem components and prioritizes them
- Utilizes available resources to find solutions
- Consistently acts according to our customer experience standards, including responding quickly, maintaining a positive attitude, building rapport, demonstrating empathy, managing the customer’s expectations, using the proper communication channel for the situation, and taking ownership to ensure the customer’s issue is resolved
- Performs special projects and other duties as assigned
Skills
- Demonstrated understanding of accounts receivable process
- Ability to handle multiple priorities
- Accurate and strong attention to detail
- Demonstrate ability to thrive in ambiguous situations, remaining flexible and adaptable while confidently navigating uncertainty and shifting priorities
- Ability to work effectively with staff from all levels in the organization
- Good organizational, time management, and prioritization skills
- Ability to meet deadlines and maintain confidentiality
- Good verbal, written, and interpersonal communication skills
- Ability to use good judgment and be flexible
- Ability to work independently
- High school diploma or equivalent is requested; two-year degree in related field or experience in lieu of degree is accepted
- Proficient use of various core systems, office and computer equipment, and software packages
- Previous experience working in a billing department
- Prior customer service experience
- At least one year of property-and-casualty experience
Benefits
- Medical insurance plan options and other standard employee benefits, including dental insurance, vision benefits, life insurance, disability insurance, and more!
- Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA)
- 401(k) Plan (participants are eligible for 100% matching on the first 6% of their contributions)
- Wellbeing Program, including onsite fitness studio
- Paid Time Off – including holiday, vacation, and volunteer
- 100% company-paid tuition reimbursement for approved job-relevant coursework and access to The Institutes (Risk and insurance education)
- Paid parental leave
- Bonus opportunities
Company Overview
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