Job Description
Overview:
We are seeking a Lead HR Program Manager, Operations & Technology to drive the design, optimization, and execution of core HR programs and systems across the employee lifecycle.
This role is ideal for a systems-oriented HR leader who excels at translating business needs into scalable processes and technology solutions. You will operate as a central connector across HR and partner closely with Finance, IT, and Legal to ensure our programs are efficient, integrated, and built to scale.
This is a high-impact IC role with end-to-end ownership of critical HR programs and systems. You will play a key role in shaping how HR operates at scale—driving efficiency, improving employee experience, and enabling business growth through technology and process excellence.
Responsibilities:
Program Ownership & Operational Excellence
• Own and scale core HR operational programs (e.g., employee lifecycle workflows, case management, and service delivery models), ensuring they are efficient, standardized, and built to support a global, high-growth organization
• Lead the design and optimization of HR workflows within ServiceNow, driving automation, improving case resolution efficiency, and enhancing the end-to-end employee and manager experience
• Translate complex HR and business requirements into scalable processes and system solutions, partnering across HR, IT, and Finance to streamline operations, reduce manual work, and improve data integrity
• HR Technology & Systems Enablement
• Partner with HRIS and IT to optimize system configurations, integrations, and workflows (e.g., Workday and ServiceNow)
• Drive implementation of new tools, automation, and enhancements that improve efficiency and scalability
• Lead change management and adoption strategies for new systems and process improvements
Cross-Functional Program Leadership
• Act as the central program lead across HR verticals (Compensation, HRIS, HRBP, Talent, TA)
• Partner with Finance, Legal, Payroll, and IT to ensure alignment on processes, compliance, and data flows
• Manage dependencies, timelines, and stakeholder communication across complex, multi-functional initiatives
Data, Insights & Continuous Improvement
• Define and track KPIs to measure program effectiveness and operational performance
• Use data and employee feedback to identify gaps and drive continuous improvement
• Proactively identify opportunities to increase efficiency, reduce friction, and improve employee experience
Qualifications:
• 7–10+ years of experience in HR Program Management, HR Operations, HRIS, or Total Rewards within high-growth or SaaS environments
• Strong experience leading HR systems and process optimization initiatives, including hands-on experience with ServiceNow (highly preferred) and HRIS platforms such as Workday
• Proven ability to translate business needs into scalable system and process solutions
• Demonstrated success leading complex, cross-functional programs with multiple stakeholders
• Strong understanding of HR workflows, data structures, and system integrations
• Excellent program/project management discipline with a track record of driving execution and delivering results
• Analytical mindset with the ability to translate data into actionable insights
• Strong communication and stakeholder management skills, with the ability to influence at senior levels
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