Job Description
About the position
The Prior Authorization/Centralized Scheduler will be the healthcare access representative to patients and/or providers utilizing positive public relations skills when scheduling patient visits or procedures. This position will pre-register patients, schedule appointments using the applicable program, obtain authorization, and verify medical necessity. Responsible to handle all aspects of the prior authorization process, scheduling encounter, assisting healthcare professionals or patients to experience the ideal patient encounter with friendly, courteous assistance and high level of professionalism. This position is responsible for ensuring the accuracy and integrity of patient information and test orders, while maintaining a high level of confidentiality.
- Responsibilities
- scheduling patient visits or procedures
- pre-register patients
- schedule appointments using the applicable program
- obtain authorization
- verify medical necessity
- handle all aspects of the prior authorization process
- scheduling encounter
- assisting healthcare professionals or patients
- ensuring the accuracy and integrity of patient information and test orders
- maintaining a high level of confidentiality
- Requirements
- High School or GED
- Minimum one (1) year medical front office experience, preferably within an acute healthcare system, required.
- Organizational
- Verbal
- Interpersonal
- Customer Relations
- Analytical
- Grammar/ Spelling
- Read/ Comprehend written instructions
- Follow verbal instructions
- Computer- EMR, Data Entry
- Clerical
- Manage stress appropriately
- Make decisions under pressure
- Manage anger/fear/hostility/violence of others appropriately
- Handle Multiple priorities
- Work alone
- Work in areas that are confined and/or crowded
- Exposure to potential electrical shock
- CRT (computer) monitor
- Sedentary work
- Prolonged periods of sitting and exert up to 10 lbs of force occasionally
- Nice-to-haves
- Medical Assistant Experience
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