Job Description
About the position
- Responsibilities
- Monitor queues and respond to requests to add/modify/remove System Access, in accordance with established procedures, and within defined Service Level Agreements.
- Monitor various intake channels (All Access, JIRA, Shared Mailboxes, etc.) and respond to inquiries within defined Service Level Agreements.
- Partner with Associates, Line of Business and Technology Teams, to work towards quick resolution of all access-related issues.
- Effectively manage priorities and communicate progress and impediments.
- Interact frequently with key stakeholders, such as Enterprise Payments Associates & Leaders, Enterprise Identity & Access Management, Product Owners and Risk & Compliance.
- Maintain a strong focus and perspective on risk to ensure Enterprise Payments and Capital One applications/systems are well-managed.
- Foster a culture of openness, collaboration and continuous improvement.
- Requirements
- High School Diploma, GED or Equivalent Certification
- At least 2 years of experience in Customer Service or Relationship Management
- At least 2 years of experience in Process Management
- Nice-to-haves
- Bachelor's Degree
- 2+ years of Enterprise Payments Operations experience
- 2+ years of experience in Access Management
- 2+ years of experience in an Agile environment
- Benefits
- Comprehensive health benefits
- Financial benefits
- Inclusive workplace policies
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