Job Description
Mutual of Omaha Mortgage is a Fortune 300 Company dedicated to serving customers and employees with integrity. They are seeking a data-driven Product Manager to oversee product health and success metrics, utilizing sophisticated monitoring tools and deep data analysis to ensure product features function correctly and deliver value. Responsibilities Own end-to-end success metrics for products and features from conception through maturity Use monitoring tools and data analysis to validate that all product features work as expected Define what 'success' means for each product initiative and measure it rigorously Drive product improvements and optimizations based on success metrics and performance data Design and implement comprehensive monitoring systems using industry-leading tools to track product health in real-time Monitor feature-level performance metrics to ensure all functionality operates within expected parameters Track error rates, latency, conversion funnels, and other technical and behavioral metrics by feature Lead root cause analysis and post-mortems when product issues arise Leverage analytics tools and advanced SQL to conduct deep-dive analyses into product performance and user behavior Establish instrumentation standards and ensure complete feature coverage for all product functionality Verify feature functionality through analytics validation, identifying bugs, errors, and unexpected behaviors Create automated anomaly detection systems to identify when features deviate from expected behavior Lead end-to-end launch planning and execution, ensuring launches meet success criteria Define launch success metrics and measurement frameworks before product releases Use monitoring and analytics to track launch performance in real-time Conduct post-launch reviews using data to assess success and inform future launches Skills 1 to 3 years of experience supporting contact center technology, telephony systems, dialers, IVR flows, or CCaaS platforms Strong troubleshooting and analytical skills Comfortable working with multiple software platforms simultaneously Strong attention to detail and organizational skills Ability to thrive in a fast-paced environment and manage multiple priorities effectively Experience with statistical analysis and familiarity with Python or R for data analysis Background in building or managing analytics platforms and monitoring systems Knowledge of data infrastructure, pipelines, instrumentation best practices, and observability tools Experience with product-led growth strategies and success metrics Familiarity with APM (Application Performance Monitoring) tools and practices Benefits Vacation ? Vacation hours accrue on a per pay period basis. Balance maximums are based on years of service. Paid Sick Time ? 40 hours of paid sick time after 90 days of employment. State sick time requirements will be added as needed. 9 Paid Holidays + 1 Cultural Celebration Day (Floating Holiday) Multiple PPO Medical Plans, as well as HDHP eligible plan. Dental Coverage Vision Coverage Company Paid Life Insurance 401K with a generous employer match Additional Benefits including ? Optional Life, FSA, Pet Insurance etc. Free Legal Services Employee Loan Program Company Overview Mutual of Omaha Mortgage specializes in sales, training, marketing and mortgage advisory services. It was founded in 2016, and is headquartered in San Diego, California, USA, with a workforce of 501-1000 employees. Its website is Company H1B Sponsorship Mutual of Omaha Mortgage has a track record of offering H1B sponsorships, with 3 in 2022. Please note that this does not guarantee sponsorship for this specific role.