Job Description
SMT is a leading full-service distribution company specializing in machinery and trucks. Our focus is on providing equipment for the construction, material handling, recycling, and transport industry. Launched in 2010, we have already obtained a significant heritage that dates back to 1946. Our mix of agility and international experience gives us the advantage of a synergetic environment. We are active in large parts of Africa, Belgium & Luxembourg, Great Britain, the Netherlands, and in US. Grade : 14 Location: Home based - with regular UK travel Contract: Full-time, permanent SMT GB is seeking a Product Specialist to be responsible for providing effective, efficient high level technical support for Volvo and Dynapac Compact products, working closely with the Regional Management Teams, SMT approved Dealers, SMTGB depot personnel within your designated geographical area. What you'll be doing: To provide technical support to the Dealers, SMTGB staff and customers, carry out site visits where necessary, and attend meetings with customers either at SMT depot, dealer or customer premises. Investigate, diagnose, liaise and report, where unusual failures / customer complaints have occurred. Report unusual & repetitive failures into the Chain reporting system. Ensuring that communication of the issue is clear & concise. Highlight dealer engineer training requirements through engineer assessments in partnership with Dealers and Regional Management. Build and maintain relationships with the Dealer network and customers, maintain relationships with key and existing customers. When required assist the sales support department with technical modifications, supplier product testing and evaluations, including the preparation of documentation. Use information collected from failure investigations to aid the company in invoice disputes and / or use the information to resolve further issues. Become aware of competitor after sales field activities and feed these back through the technical support team. Hold regular documented meetings with dealers to discuss current and on-going cases. On request investigate and advise on all dealer technical issues including warranty and customer disputes. Carry out formal and informal product training. Carry out specific Product Training in support of SMTGB Training Department. What you'll need: Proven experience within the construction industry Hold a recognised Apprenticeship NVQ 3 with Construction Equipment or Engineering based field or equivalent work experience A sound understanding and working knowledge of all VCE/Dynapac Compact products Extensive knowledge of Electronics / Hydraulics Specialist in fault finding and troubleshooting Excellent communication and interpersonal skills Ability to build and maintain relationships with customers Self-motivated and driven to achieve results Ability to work independently and as part of a team Prepared to travel inside and outside of the UK for client visits and product training A valid driver's license It's a bonus if you have: E-Mobility Knowledge / training / awareness What's in it for you? Alongside a competitive salary we off you a host of fantastic benefits! Taking Care of You Health Cash Plan – Claim money back on prescriptions (including HRT), glasses, dentists appointments, physio and more. We cover your basic plan, with the option to upgrade. Free Physio Access – Speak to a physio by phone or video. 24/7 GP Service – Private GP access anytime. That's not all - We also offer a whole host of additional Health & Wellbeing Support and benefits. Life Outside of Work Enhanced Sick Pay – Extra support when you’re unwell, meaning you can rest a little easier while you recover. Family Leave – Enhanced maternity, paternity and adoption leave. IVF Support – Paid time off for treatment and appointments. Retirement Support – Enjoy bonuses and phasedown days when its time to retire. Financial Extras Pension – We match your contributions up to 5%. Car Leasing – Salary sacrifice schemes through Tusker or Octopus. Cycle to Work – Save on a new bike and accessories. Discounts Platform – Save on groceries, holidays, shopping and more. Feeling Part of the Team You’ll also have access to a range of team-focused benefits, including a refer-a-friend bonus, long service awards starting at three years, a paid volunteering day each year, Christmas shutdown as part of your holiday allowance, and plenty of opportunities to get involved through our Employee Council, Social Committee, and Caring, Daring, Sharing awards. Our values Our way of working as a professional community, can be best described as Caring, Daring and Sharing. Caring because we are service-minded, and we always like to go the extra mile for our customers and give our people the attention and care they deserve. Daring because we are innovative in our business, constantly looking for smart improvement. And finally Sharing because we realize we’re doing this together; with our clients, with a great team of skilled specialists, excellent manufacturers and reliable suppliers. These values create an engaging environment for passionate people who like to work in a place with purpose. SMT does not accept unsolicited CVs or applications from headhunters, recruitment agencies, selection agencies, or any other third party, unless prior written consent has been given by SMT. These parties are not permitted to submit CVs or applications to SMT or its employees in any form, including, but not limited to, email, social media or online platforms, whether directly or indirectly. Any CVs or applications submitted in breach of this policy will be treated as unsolicited and will not create any obligation for SMT. SMT will not acknowledge or accept any claim for compensation, costs or fees arising from such submissions. SMT also expressly reserves the right to contact any candidates directly, without this creating any obligation towards the party that submitted their details