Product Support Representative (Water Quality)

🌍 Remote, USA 🎯 Full-time 🕐 Posted Recently

Job Description

Watts Water Technologies is focused on providing safe, clean water for the world and is seeking a Product Support Representative for their water quality division. The role involves providing expert product knowledge, technical troubleshooting, and commercial solutions to business-to-business customers, ensuring accurate and prompt resolution of issues.

Responsibilities

Provide troubleshooting support for conditioning and filtration products across multiple sales channels
Ensure accurate and prompt resolution of issues by phone and email, escalating concerns internally
Assist customers with the installation and setup of residential and commercial equipment
Enter customer orders, process warranty replacements, and provide post-sales order management support
Use CRM and other software tools to document and manage customer needs and concerns
Be a subject matter expert, offering product recommendations and support to both internal and external customers
Collaborate with customer service and technical support teams within Watts
Participate in continuous improvement initiatives to enhance products and processes
Maintain knowledge of factory processes, tools, materials, and equipment
Model Watts' commitment to quality and customer focus while fulfilling your role as a functional team member
Demonstrate respect for coworkers and uphold Watts' business philosophy

Skills

Technical and mechanical experience in resolving product performance issues
An associate degree or higher is preferred
Experience with residential and commercial water filtration and conditioning systems is preferred
Master Water Specialist certification is highly desirable

Benefits

Competitive compensation based on your skills, qualifications and experience
Comprehensive medical and dental coverage, retirement benefits
Family building benefits, including paid maternity/paternity leave
10 paid holidays and Paid Time Off
Continued professional development opportunities and educational reimbursement
Additional perks such as fitness reimbursements and employee discount programs

Company Overview

We are a global leader of quality water solutions for residential, industrial, municipal, and commercial settings. It was founded in 1874, and is headquartered in North Andover, Massachusetts, USA, with a workforce of 5001-10000 employees. Its website is https://wattswater.eu/.

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