Program Management Supervisor I

🌍 Remote, USA 🎯 Full-time 🕐 Posted Recently

Job Description

The Program Management Supervisor I serves as a supporting point of contact for multiple customer accounts.
Provides local support for customer accounts and may perform supervisory activities within the Program Management organization.
Ensures service reliability and execution, customer retention and growth, and a positive customer relationship with UPS.
Serves clients with issue resolution, response tracking, notification of events impacting clients, managing service expectations, and conducting customer surveys.
Facilitates performance meetings and business reviews, manages SOPs and SOWs, and identifies opportunities for account penetration.
May manage administrative Program Management support representatives who each support multiple accounts.
Location: This position is a fully remote opportunity.

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.
Ability to serve as a supporting point of contact for multiple customer accounts
Experience in issue resolution, response tracking, and notification of events impacting clients
Experience managing service expectations, customer surveys, performance meetings and business reviews
Experience managing standard operating procedures (SOPs) and statements of work (SOWs) and identifying account penetration opportunities
May supervise administrative Program Management support representatives who each support multiple accounts