Job Description
At arenaflex, a pioneering healthtech company on a mission to revolutionize access, understanding, and management of healthcare, we're seeking an exceptional Program Manager to lead our Customer Success Enablement team. As a key member of our fast-growing, technology-first startup, you'll play a vital role in perfecting the patient and pharmacist experience. arenaflex fosters a culture of collaboration, open communication, and deliberate action, empowering our teams to tackle today's most exciting challenges head-on and drive incredible growth. **Job Summary:** As the Enablement Program Manager for the Customer Success organization, you'll be responsible for developing and executing a comprehensive enablement strategy that drives a best-in-class new hire experience and supports the ongoing development of our Customer Success talent. You'll work closely with cross-functional stakeholders to align with business priorities and customer needs, ensuring that our Customer Success teams have the skills and knowledge required to deliver exceptional results. **Key Responsibilities:** * Define the vision, goals, and roadmap for Customer Success enablement in collaboration with CS leadership and cross-functional stakeholders to align with business priorities and customer needs * Identify skills and knowledge gaps by analyzing team competencies, OKRs, and performance metrics; develop targeted enablement initiatives to close gaps and drive measurable impact * Lead and evolve a scalable new hire "bootcamp" experience that fosters a culture of belonging, continuous learning, and high performance across the Customer Success team * Design, deliver, and continuously improve enablement programs across a variety of modalities, including live virtual sessions, self-paced eLearning, certifications, playbooks, and knowledge checks * Partner closely with Product, Support, and Operations teams to ensure all enablement content is accurate, relevant, and aligned with the latest platform updates and process changes * Deploy and maintain assessment and certification programs to validate knowledge retention and application, tracking progression against KPIs and ramp metrics * Monitor, measure, and report on the impact of enablement initiatives to Customer Success leadership through data-driven insights and recommendations for ongoing optimization **What You Bring:** * 2+ years of experience in Enablement, Learning & Development, or related roles, preferably supporting Customer Success, Account Management, or Client Support teams in a SaaS or healthcare technology environment * Experience building and scaling new hire programs and ongoing training initiatives from planning through execution * Strong analytical skills with a proven ability to measure training effectiveness and connect enablement outcomes to business KPIs * Skilled in instructional design principles across multiple learning formats (virtual, in-person, e-learning, certifications) * Collaborative, proactive, and highly organized, with a passion for helping customer-facing teams succeed and grow * Bachelor's degree **What's in it for you:** * Compassionate and driven colleagues in a collaborative, high-impact environment * Direct access to executives and a transparent company culture * Rare opportunity to change an industry and lives of millions * We are reinventing healthcare / pharmacy - your (grand)parents and your (grand)children will understand and appreciate what you do * Medical / Dental / Vision / 401K package that fits your needs * Generous Vacation Policy - 15 days of paid vacation in the first year, then increases to 20 days after one year * 11 Paid Holidays * Work out of our HQ in beautiful downtown Redwood City **Additional Information:** At arenaflex, we're dedicated to putting patients first and improving pharmacies across America. Join us on this exciting journey! arenaflex is building a diverse and inclusive work environment where we learn from each other. We pride ourselves on being an equal opportunity employer and welcome people of diverse backgrounds, abilities, and perspectives. **How to Apply:** If you're a motivated and experienced professional looking to make a meaningful impact in the healthtech industry, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We can't wait to hear from you! Apply for this job