Job Description
About the position
Global Card Issuance (GCI) has the directive of defining and carrying out the strategy and operation for American Express proprietary physical cards and payment devices across the globe through our portfolio of card manufacturing, card personalization, card delivery and other service partners. As part of the Supply Chain Strategy & Transformation (SCST) team within GCI: You are responsible for planning and advancing the Card Issuance strategy, and its execution through data/research analysis and development of new projects. You will focus on collecting information and analyzing data to identify trends, patterns, and opportunities to optimize our card issuance supply chain and implement solutions to transform and improve our processes. Your objective will be to create and adapt a sustainable long-term strategy for our card issuance processes and partners which supports meeting our financial targets and our Blue Box goals, while maintaining healthy supplier relationships and an optimal supply chain environment. You will lead and coordinate the execution of initiatives and projects that are aligned with AXP and GCI priorities, financial targets and long-term strategic goals. A Day in the Life a Project Analyst: Meet with internal business partners across the organization, including customer service, product, marketing, compliance, technology, legal counsel, finance, information security, and many others, to gather data and information for the purpose of identifying trends and patterns. Meet with external business partners like vendors or suppliers to understand the challenges and constraints of our card issuance processes. Analyze and evaluate the data using supply chain and engineering standard processes to identify potential solutions or transformations that may provide financial or operations benefit. Evaluate the status quo of our card issuance processes and propose a strategic long-term solution that would (1) fix the issue or challenge, (2) provide financial benefit to the organization or (3) improve cardmember experience. Develop business cases and project plans for leadership to review, using decks or slides to visually lay out a problem, the data, and the identified solution with its long-term benefits. Lead and complete approved projects by coordinating with internal and external business partners. Meet with leadership to provide relevant updates and changes to projects, as well as seek support with removing constraints to ensure projects are moving forward.
- Responsibilities
- Meet with internal business partners across the organization, including customer service, product, marketing, compliance, technology, legal counsel, finance, information security, and many others, to gather data and information for the purpose of identifying trends and patterns.
- Meet with external business partners like vendors or suppliers to understand the challenges and constraints of our card issuance processes.
- Analyze and evaluate the data using supply chain and engineering standard processes to identify potential solutions or transformations that may provide financial or operations benefit.
- Evaluate the status quo of our card issuance processes and propose a strategic long-term solution that would (1) fix the issue or challenge, (2) provide financial benefit to the organization or (3) improve cardmember experience.
- Develop business cases and project plans for leadership to review, using decks or slides to visually lay out a problem, the data, and the identified solution with its long-term benefits.
- Lead and complete approved projects by coordinating with internal and external business partners.
- Meet with leadership to provide relevant updates and changes to projects, as well as seek support with removing constraints to ensure projects are moving forward.
- Requirements
- Strong project management experience and skills.
- Demonstrated ability to develop and deploy strategies.
- Results driven with the ability to effectively manage initiatives to completion.
- Adept at developing solutions, recommendations, and proposals.
- Strong interpersonal skills with the ability to work independently or in teams.
- Proven ability to build strong relationships and collaborate.
- Ability to communicate effectively in a clear and consistent manner.
- Sense of personal accountability and demonstrated self-starter.
- Strong problem solving and quantitative reasoning using superior analytical skills.
- Understanding or experience of quantitative and qualitative process analytics.
- Experience working and developing business and quality process management.
- Understanding or experience of manufacturing, supply chain and/or logistics.
- Experience in management or development of supply chain, industrial, systems or engineering processes.
- Strong Excel skills required
- Nice-to-haves
- Experience in card issuance or card manufacturing is a plus.
- Bachelor’s in Industrial Engineering, Supply Chain Management, Systems Engineering, Engineering Management or equivalent preferred.
- Benefits
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
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