Job Description
Snap Install, Inc. is an innovative company focused on developing and executing turnkey solutions for installation needs across various high-demand industries. They are seeking an ambitious Project Coordinator to manage project logistics, facilitate communication between clients and technicians, and ensure successful project execution.
Responsibilities
- Develop a basic understanding of client solutions, products, technologies, and common challenges in order to oversee jobs
- Generate basic quotes and scopes of work for clients
- Build orders in service management system, with an emphasis on consistent accuracy
- Consistently update system with clear, effective notes
- Schedule and coordinate jobs with technicians, effectively addressing scope and price
- Gather all necessary logistical and technical information, and prepare technicians for on-site work
- Monitor job progress, serving as an escalation point and resolving minor barriers
- Confirm, review, and approve deliverables
- Coordinate with manager on escalations
- Close completed jobs, including billing and documentation, and share necessary information back to the client
- Participate in multi-site projects/rollouts
- Understand options to complete project when considering timing, technician skill set, project risks, and margin
- Coordinate with manager to manage and prioritize workload and daily schedule
- Demonstrate a limited ability to adapt to varying client, project, technology, technician, and site needs, and drive projects to a successful outcome
- Work with technicians and clients to negotiate pricing based on scope, level of effort, timeliness, and other variables
- Understand and adhere to standard operating procedures
- Develop initial relationships with technicians, clients, and co-workers that promote effectiveness and mutual success
- Advocate and influence for best outcomes
- Consistently demonstrate Snap's core values: integrity, passion, perseverance, accountability, and innovation
- Occasional local travel, as required
- Perform other duties and projects as assigned and deemed appropriate
Skills
- High school diploma required
- Overnights required
- Basic math skills needed to determine job costing, discounting and calculating profit margins are required
- Strong verbal and written communication skills
- Proficient critical thinking; with the ability to identify problems and formulate decisions independently
- Strong interpersonal and relationship-building skills
- Computer proficiency in the use of email and Microsoft Office
- Ability to obtain detailed knowledge of services and technical applications
- Associate's or bachelor's degree preferred
- Understand the fundamentals of coordinating resources and timeline applications is preferred
- Adaptable
- Well organized, detail oriented and analytical; with the ability to work in a high-volume work environment
- G-Suite and Salesforce experience is a plus
Benefits
- Year-End Discretionary and “On the Spot” Bonuses
- Paid Time Off
- Spontaneous Company Lunches
- Casual Attire
- Free, Independent Financial Advisory Services
- Opportunity for Growth
- Medical and RX Insurance
- Vision Insurance
- Dental Insurance
- Life Insurance
- Critical Illness and Accident Insurance
- Short Term and Long Term Disability
- FSA, Dependent Care FSA and HSA
- Virtual Urgent Care and Mental Health Package
- Paid Parental Leave
- 401(k) Discretionary Matching Program
- Giving Back to the Community
- Performance-Based Rewards
- Sporting Event Tickets
- Company Outings
- Fantasy Football League
- Company Happy Hours
Company Overview
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