Job Description
About the position Responsibilities • Take ownership of end-to-end responsibilities for new store buildouts, including strategic participation in key meetings, meticulous coordination of design processes, comprehensive management of trackers/spreadsheets/paperwork, oversight of construction activities, and timely project completion. • Provide comprehensive support for relocations, remodel extensions, and voluntary remodels, demonstrating proficiency from design initiation to compliance packet submission. • Execute smooth ownership transfers, managing all requisite paperwork, coordinating intricate design processes, engaging in rigorous construction coordination, and ensuring unwavering compliance. • Facilitate franchise contract renewals with precision and dedication, carefully managing paperwork, orchestrating seamless design processes, closely monitoring construction activities, and ensuring commitment to timeline compliance throughout. • Serve as the primary point of contact between The UPS Store, Inc., UPS, vendors, and franchisees, addressing inquiries, resolving concerns, and ensuring seamless communication channels at all times. • Conduct regular touchpoint calls with franchisees to provide comprehensive project updates, facilitate efficient paperwork completion, and communicate clear next steps with precision and professionalism. • Proficiently manage project schedules for franchisee training, ensuring adherence to policies, procedures, and responsibilities. • Collaborate cross-functionally with operational franchise consultants, actively participating in networking meetings and activities aimed at enhancing store performance and fostering a culture of excellence and innovation. Requirements • Proficiency in Microsoft Excel, Word, PowerPoint, and Outlook, coupled with demonstrated experience in effectively leveraging collaboration tools such as Zoom/Teams for seamless project management. • Prior experience in franchising or business consulting is highly preferred, along with a proven track record of success in project management roles. • Bachelor's Degree or equivalent experience required; UPS employees with a minimum of three years of UPS experience are also eligible to apply. • Must be currently located in the same geographic location as the job or willing to relocate yourself. • Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer. Nice-to-haves • Demonstrated proficiency in maintaining a process-driven approach, coupled with a commitment to timeline compliance, continuous improvement, and operational excellence. • Exceptional communication skills, encompassing both written and verbal proficiency, to effectively convey complex project updates and requirements with clarity and precision. • Proven ability to cultivate and nurture strong relationships with internal and external stakeholders, fostering trust and collaboration. • Self-motivated and disciplined, with an innate ability to thrive in both on-site and remote work environments, maintaining focus, organization, and productivity amidst challenges and setbacks. • Solution-oriented mindset, adept at identifying and addressing business challenges with agility and foresight, ensuring sustainable resolutions and preventing recurrence. • Proficient in meeting facilitation, engaging audiences both in-person and virtually, fostering participation, collaboration, and consensus-building. • Sound understanding of franchise organizational structures and dynamics, coupled with a keen awareness of franchise products, services, and profitability metrics. Benefits • Medical/prescription drug coverage • Dental coverage • Vision coverage • Flexible Spending Account • Health Savings Account • Dependent Care Flexible Spending Account • Basic and Supplemental Life Insurance & Accidental Death and Dismemberment • Disability Income Protection Plan • Employee Assistance Program • 401(k) retirement program • Vacation • Paid Holidays and Personal time • Paid Sick and Family and Medical Leave time as required by law • Discounted Employee Stock Purchase Program Apply tot his job