Project Managers/Lead Business Analysts

Basics Schedule Location Job Specifics How to Apply Indicates whether if this vacancy posting is part of the NY HELPSProgram. NY HELP No The agency in which the vacancy exists. Agency Higher Education Services Corporation The job title for the vacancy. Title Project Assistant - Lead Business Analyst The job title for the vacancy. Occupational Category I.T. Engineering, Sciences The salary grade for this vacancy. Salaries are determined by salary grade and bargaining unit. Salary Grade NS The collective bargaining unit to which this vacancy is assigned. Bargaining Unit PS&T - Professional, Scientific, and Technical (PEF) The minimum and maximum of the salary range for this vacancy. Salary Range From $106898 to $131665 Annually Indicates whether this job is full-time or part-time. If the job is part-time, an estimated percentage will be provided. Employment Type Full-Time This indicates the type of job, typically permanent, temporary, or provisional. 'Provisional' means that the appointment will be temporary until the incumbent takes and passes an appropriate civil service examination. Appointment Type Temporary Jurisdictional class is the indicator for how this job can be filled. The classified service is governed by the Civil Service Commission, and consists of competitive, non-competitive, exempt, and labor classes. 'Competitive class' indicates that the applicant must take and pass an appropriate civil service examination. 'Non-competitive class' indicates that the applicant's qualifications will be evaluated without a civil service examination. 'Exempt class' indicates that the applicant will be evaluated by methods other than competitive or non-competitive, and that incumbents will not be granted tenure. 'Labor class' requires that applicants possess skills or other physical characteristics that cannot effectively be evaluated by other means. The unclassified service is legislatively defined, and includes such positions as elected officials, department and agency heads, and all academic personnel in public schools, colleges, and universities. Jurisdictional Class Competitive Class Estimates the percentage of time incumbents of this vacancy will be required to travel. Travel Percentage 0% This provides information on the expected workweek. Workweek Mon-Fri The number of hours in the workweek, typically 37.5 or 40 for full time, or any other number for part time. Hours Per Week 37.5 Workday The start time for this vacancy. If the agency employs flextime, this will be the earliest time this vacancy's shift can start. From 8 AM The end time for this vacancy. If the agency employs flextime, this will be the latest time this vacancy's shift can end. To 5 PM If checked, the agency allows flextime. Flextime allowed? No If checked, this vacancy includes mandatory overtime. Mandatory overtime? No If checked, this agency allows compressed workweek scheduling. Compressed workweek allowed? No If checked, this agency allows telecommuting for this position. Telecommuting allowed? No The county in which the vacancy is located. County Albany The street address where the vacancy is located. Street Address 99 Washington Ave The city where the vacancy is located. City Albany The state where the vacancy is located (the default is New York). State NY The zip code where the vacancy is located. Zip Code 12210 The duties that the incumbent of the vacancy will be expected to perform. Duties Description The New York State Higher Education Services Corporation (HESC) is the state's student financial aid agency, responsible for centrally administering New York's major college aid programs. It oversees grants, scholarships, loan-forgiveness programs, and related services - including flagship programs like the Tuition Assistance Program (TAP), the Excelsior Scholarship, and other State scholarships. HESC awards nearly $1 billion in financial aid to more than 330,000 students each year. As a member of the Innovation and Transformation Team, this position will serve as a lead functional analyst and manager. The incumbent will be responsible for overseeing complex system initiatives, guiding business analysis activities across projects, and developing staff to ensure consistent, high-quality analytical practices. The Lead Business Analyst will play a key role in aligning business needs with agency modernization efforts while fostering team capability and operational excellence. Duties include, but are not limited to: 1. Manage a team of Business Analysts and QA Testers, ensure all business analysis and testing documentations are developed, reviewed, and updated adhering to established standards and acceptable forms. 2. Participate in the development and management of project plans and schedules including identifying and scheduling project deliverables, milestones and required tasks. 3. Design, develop, and maintain standards and operating procedures for the Business Analysis and QA Tester roles ensuring compliance with established standards and procedures. 4. Identify and monitor project risks and issues, develop mitigation plans and make adjustments as necessary for quality content and timely delivery of project deliverables. 5. Analyze and review flow charts, process models and requirements for the "to-be" state of the Financial Aid System (FAS). Work with SME's and Business owners on requirements sign off. 6. Coordinate and oversee requirement traceability and defect management process with the vendor to ensure all issues are addressed and resolved timely. 7. Manage, develop, and maintain a product backlog with a continuous, collaborative process for gathering, refining, prioritizing, and organizing user stories, features, and bugs to drive product value. 8. Develop and review comprehensive testing plans; monitor testing, evaluate, and confirm results are consistent with the system and business process specifications. 9. Work directly with program area to understand their needs and expectations and with FAS Modernization vendor to prioritize system requirements and ensure all requirements are clearly documented and testable. 10. Proactively analyze the impact of any Grants and Scholarships program changes and communicate known changes to Innovation and Transformation team to facilitate appropriate updates to the system. 11. Work with FAS Modernization team and coordinate technology needs interfacing with other entities, NYS agencies, including DTF, SED, OCFS and ITS. 12. Monitor ticketing system, prioritize and assign tickets submitted for issues and enhancement requests in collaboration with program area. 13. Report on-going progress to Assistant Director and Director and escalate/resolve problems and identified risks as needed. 14. Perform wide range of supervisory duties managing both State and Consultant staff. Duties include, but are not limited to: assigning and prioritizing workload across projects, conducting regular meeting to monitor progress and provide coaching, developing staff through mentoring, cross-training, and stretch assignments, conducting performance evaluations and contributing to professional development planning, identifying skill gaps and recommending training opportunities, and establishing/reinforcing standards for documentation quality and analytical rigor. 15. Perform other duties as assigned. The minimum qualifications required for this vacancy. Minimum Qualifications Seven years of business analysis experience, where at least 50 percent or more of your duties included experience in at least three of the five knowledge areas below:
• Using recognized business analysis methodologies to elicit requirements from business users as the foundation for the solution to the organization's business needs;
• Describing in a comprehensive written document (e.g. business case, fit-gap analysis document, or functional specification) what the system, process, or product/service must do to fulfill the business requirement(s);
• Using recognized business analysis methodologies (e.g. business case, fit-gap analysis, or functional designs) to design solutions to improve the efficiency and effectiveness of the business processes;
• Documenting, communicating, and validating requirements throughout the system, process, or product/service development lifecycle for all changes to processes that would enable the organization to achieve its goals;
• Developing test scenarios, scripts, and data; reviewing test results; and assessing the implementation of appropriate solutions to ensure they perform to the required specifications and achieve the design capabilities.
OR An Associate's Degree and six years of the required experience as described above. OR A Bachelor's Degree and four years of the required experience as described above. PREFERRED QUALIFICATIONS
• A customer-service focus, including: o Essential soft skills to liaise and build trusted relationships with team members at all levels of the organization and HESC customers. o Ability to authentically build trusted relationships and maintain a positive work environment
• A proactive mindset interested in continuous improvement
• Ability to translate complex policy or regulatory requirements into system specifications
• Demonstrated ability to supervise, mentor, and evaluate staff
• Experience supporting large-scale IT modernization or system replacement initiatives
• Business Analysis Certification
• Scrum or Product Owner Certification
• Experience in Agile environments focusing on user story creation, product backlog grooming, and stakeholder collaboration Additional comments regarding the vacancy.
Additional Comments NOTE:HESC's business hours require working between 8:00 a.m. and 5:00 p.m. NYS is an equal opportunity employer. Benefits of Working for NYS Generous benefits package, worth 65% of salary, including: Holiday & Paid Time Off
• Thirteen (13) paid holidays annually, plus two (2) floating holidays
• Up to Thirteen (13) days of paid vacation leave annually
• Up to Five (5) days of paid personal leave annually
• Up to Thirteen (13) days of paid sick leave annually for CSEA or PEF; up to eight (8) days of paid sick leave annually for M/C
• Up to three (3) days of professional leave annually to participate in professional development
• Initially positions will work full-time in the office and a hybrid telecommuting schedule of up to 50% remote work can be discussed with the hiring manager during the interview . Health Care Benefits
• Eligible employees and dependents can pick from a variety of affordable health insurance programs
• Family dental and vision benefits at no additional cost Additional Benefits
• New York State Employees' Retirement System (ERS) Membership
• NYS Deferred Compensation
• Access to NY 529 and NY ABLE College Savings Programs, as well as U.S. Savings Bonds
• Public Service Loan Forgiveness (PSLF)
• And many more.
Some positions may require additional credentials or a background check to verify your identity. The name of the contact person for this vacancy. Name Higher Education Services Corporation The telephone number to use for questions about this vacancy. Telephone (518) 474-7556 The fax to use for this vacancy. Fax (518) 473-6685 Email address for emailing applications, or to ask questions about this vacancy. Email Address [email protected] Address The street address of the contact for this vacancy. Street 99 Washington Ave The city for the contact for this vacancy. City Albany The state of the contact for this vacancy (the default is New York). State NY The zip code for the contact for this vacancy. Zip Code 12210 Instructions for potential applicants. Notes on Applying RESUME, to apply, by March 20th, please submit a clear, concise cover letter and resume, to: [email protected] indicating that you are applying for the position of Project Assistant - Lead Business Analyst. Please clearly indicate how you meet the minimum qualifications for this position.

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