Job Description
Ares Management is a leading firm focused on fostering a collaborative and inclusive work environment. They are seeking a Property Management Administrator to support market-level property management teams, ensuring high tenant satisfaction and efficient processing of contracts and service requests.
Responsibilities
- Executes a high level of customer service to tenants within the portfolio through a sense of urgency with responding to tenant requests, and actively dispatching work orders to vendor partners
- Ensures that the move-in/move-out process within their assigned portfolio is being executed timely and efficiently through coordination with the property manager
- Actively engages with tenants to maintain low levels of accounts receivables through regular contact, processing of collection notices, necessary chargebacks, and tenant account management
- Ensures that tenant certificates of insurance are accurate and up to date
- Prepares tenant correspondence as directed by the Property Manager
- Tracks and codes invoices to ensure accurate and timely processing of expenses for assigned properties
- Actively manages vendor partner insurance certificates, purchase orders, work orders, and contract documents
- Ensures that the onboarding and offboarding of properties through acquisitions/dispositions is coordinated efficiently with the transactions teams
- Assumes additional responsibilities and performs special projects as needed or directed
Skills
- Proficiency in standard Microsoft Office software programs
- Ability to communicate effectively with tenants, vendor partners and internal teams
- Ability to interpret property-level and corporate documents such as tenant leases and policy manuals
- Associate's degree or vocational training
- Previous experience working with multiple managers and departments
Benefits
- Comprehensive Medical/Rx
- Dental and Vision plans
- 401(k) program with company match
- Flexible Savings Accounts (FSA)
- Healthcare Savings Accounts (HSA) with company contribution
- Basic and Voluntary Life Insurance
- Long-Term Disability (LTD) and Short-Term Disability (STD) insurance
- Employee Assistance Program (EAP)
- Commuter Benefits plan for parking and transit
- Access to a world-class medical advisory team
- A mental health app that includes coaching, therapy and psychiatry
- A mindfulness and wellbeing app
- Financial wellness benefit that includes access to a financial advisor
- New parent leave
- Reproductive and adoption assistance
- Emergency backup care
- Matching gift program
- Education sponsorship program
Company Overview
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