Quality Assurance Manager, Product Complaints

🌍 Remote, USA 🎯 Full-time 🕐 Posted Recently

Job Description

    Job Description:
  • Provide strategic quality oversight for the intake, investigation, and management of clinical-stage combination product complaints.
  • Ensure compliance with global GMP, GCP, and pharmacovigilance requirements.
  • Collaborate closely with key stakeholders to ensure timely, compliant investigations, effective CAPAs, and inspection-ready documentation.
  • Safeguard patient safety, product quality, and regulatory compliance throughout clinical development.
  • Interact with all areas of Clinical, Regulatory Affairs, and Pharmacovigilance.
  • Engage with CROs and CMOs for regulatory inspections and audits.
    Requirements:
  • Bachelor's degree and 7+ years of experience OR
  • Master's degree and 4+ years of experience
  • PhD and 2+ years of experience may be considered
  • Hands-on experience with product complaints and investigations required
  • Strong understanding of cGMP, GCP, and global regulatory requirements related to clinical product complaint handling.
  • Proven experience managing complaint investigations, root cause analysis, CAPA development, and trending for clinical-stage products.
  • Demonstrated success supporting regulatory inspections and audits involving complaint systems and quality investigations.
  • Strong interpersonal and communication skills with the ability to influence cross-functional and external partners.
  • Experience with electronic quality management systems (e.g., Veeva) and deep understanding of data integrity standards.
  • Experience with electronic quality systems (e.g., Veeva) and strong proficiency in data integrity standards.
    Benefits:
  • Medical coverage
  • Dental coverage
  • Vision coverage
  • Life insurance
  • Disability insurance
  • 401(k) savings plan
  • Flexible spending accounts
  • Employee assistance program
  • Tuition reimbursement program
  • Voluntary benefits such as group legal, critical illness, identity theft protection, pet insurance and auto/home insurance.
  • Sick time policy
  • Flexible vacation policy
  • Parental leave policy

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