Job Description
Title
Manager, P and C Claims
Overview of Position
As the Manager, you will be responsible for managing the day-to-day activities of a team of claim adjusters within the P&C Claims department. Your team will be responsible for the investigation of insurance claims based on coverage, appraisal results, and verifiable damage. Successful P&C Claims Managers effectively lead, manage, and motivate employees to meet production service standards and provide coaching and development to help employees grow and succeed.
Must have a P&C Adjuster license or be willing to obtain one within 30 days. Time for training and any applicable cost/fees will be provided.
What will be my duties and responsibilities in this job?
Β Hire, lead, develop, and mentor a team of associates responsible for investigating and settling property and casualty claims.
Β Communicate, evaluate, and reinforce productivity standards and performance expectations.
Provide ongoing coaching and direction to associates and support a culture of teamwork, commitment, productivity and superior quality.
Β Assist in training processes and procedures and developing employees.
Β Participate in establishing/defining short- and long- term goals and plans for the work group.
Β Ensure complete and sound claim settlements, legal reviews, and investigations when necessary.
Β Resolve non-routine and escalated customer calls.
Research and respond to customer complaints, take appropriate action, and ensure follow up communications occur.
Β Monitor quality assurance program and conduct monthly call reviews with team members. Identify trends and provide appropriate direction.
Β Build and maintain effective internal and external working relationships.
Β Request information and/or provide updates as needed.
Β Meet with clients and/or TPAs as appropriate.
Β Handle other duties and projects as requested based on business needs.
Β Maintain and increase skills and knowledge on an on-going basis and attend workshops, seminars, and other training sessions as appropriate.
What are the requirements needed for this position?
Β BachelorΒs degree or equivalent experience
Β A minimum of 3 years of experience working in the claims process in a P&C environment
Β A minimum of 2 years of supervisory/management or team lead experience including coaching and developing employees.
Β P&C Adjuster license or ability to obtain within 30 days.
What other skills/experience would be helpful to have?
Β Familiarity with the P&C claims process from beginning to end.
Β Proven ability to work in a fast-paced environment, meeting client service standards and production goals.
Β Detail-oriented with a commitment to excellence.
Β Ability to think creatively and make appropriate decisions.
Β Bilingual a plus
What are the working conditions and physical requirements of this job?
Β General office demands
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