Job Description
Digital Publishing QA/QC Lead
- Location:
- Home Office (Hybrid preferred, remote OK)
- EST or CST hours preferred; MST acceptable for the right candidate
Job Overview
- Seeking a detail-oriented Digital Publishing QA/QC Lead to oversee and execute quality control and assurance for our digital publishing operations.
- This role ensures that all digital assets—including web pages, forms, social posts, emails, and marketing content—are error-free, compliant with brand and accessibility standards (ADA), and function flawlessly across platforms.
- This individual will also support the QA/QC team, provide training, and maintain up-to-date ADA compliance standards while owning quality assurance for client.
- Responsibilities
- Serve as the lead QA/QC resource for the Digital Publishing team, establishing and maintaining quality standards and best practices.
- Perform hands-on QA/QC for digital deliverables, including AEM content, Hearsay content, Adobe Target, forms, social posts, emails, landing pages, and microsites, leveraging the tools and 3rd party AI tools.
- Conduct accessibility (ADA) and browser/device testing to ensure compliance and consistency.
- Create and manage QA documentation, checklists, and testing protocols.
- Provide feedback and training to team members to improve quality and efficiency.
- Collaborate closely with authors, developers, and project managers to resolve issues quickly.
- Keep current with ADA standards, changes/updates, and provide materials and training for the team.
- Own and manage quality assurance for client.
- Participate in ongoing process improvement to enhance digital publishing workflows and testing efficiency.
- May be asked to perform authoring tasks as needed.
- Must-Have Skills / Experience
- Adobe Experience Manager (AEM) expertise
- Attention to detail and strong copywriting skills
- QA/QC experience in digital publishing
- Strong understanding of ADA compliance and policy
- Ability to coordinate with marketing leads, web/design teams
- Strong communication skills; prior management or coaching experience preferred
- Preferred Qualifications
- Familiarity with Hearsay, Adobe Target, OneTrust, DAM platforms, Workfront, and Stensul
- Strong understanding of WCAG, usability, and responsive design best practices
- Ability to manage multiple concurrent reviews and deadlines in a fast-paced environment
- Dealbreakers
- English must be first language
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