Recurring Sales Manager (Client Success & Growth)

🌍 Remote, USA 🎯 Full-time 🕐 Posted Recently

Job Description

About Tagway

Tagway is a leading provider of RFID-based inventory and sales solutions for jewelry retailers across India. We help businesses streamline their operations, improve stock accuracy, and enhance customer experience using cutting-edge technology tailored to their needs.
Role Summary

The Recurring Sales Manager is responsible for managing and growing revenue from our existing client base. This role focuses on ensuring high customer satisfaction, driving contract renewals, and identifying upsell opportunities to expand our footprint within client accounts.
Key Responsibilities

· - Build and maintain strong, long-term relationships with key accounts.

· - Conduct regular check-ins and reviews with clients to ensure satisfaction and value delivery.

· - Drive renewals of software licenses, hardware AMCs, and service contracts.

· - Identify upselling and cross-selling opportunities (e.g., new hardware, additional modules, locations).

· - Track client usage, service tickets, and overall engagement to pre-empt churn risks.

· - Manage a churn prevention pipeline and develop retention strategies.

· - Collaborate with the Service Delivery, Technical Support, and Finance teams to ensure timely resolution of client issues and billing accuracy.

· - Monitor SLA performance and proactively address client concerns.

· - Maintain detailed CRM records of client interactions and sales progress.

· - Prepare weekly reports on renewals, upsells, at-risk accounts, and revenue targets.

· Knowledge in SDLC
Key KPIs

· - Client Retention Rate