Job Description
About the position
As a Reg E Specialist at Banner Bank, you will provide operational support and data analysis related to Regulation E Dispute Resolution for various financial transactions. This role involves ensuring compliance with regulations, resolving complex issues, and delivering quality client service in a remote capacity.
Responsibilities
Ā Provide operational support for Reg E Dispute Resolution related to debit cards, ACH, On-line Bill Pay, and Consumer International Wires.
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Ā Analyze and resolve claims while ensuring compliance with Regulation E and MasterCard timelines.
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Ā Assist Bank staff with processing requirements to ensure timely and accurate resolution of disputes.
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Ā Process adjustments to client accounts within required timeframes.
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Ā Handle mail distribution tasks including picking up, sorting, and delivering packages.
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Ā Conduct specialized research to resolve disputes and communicate with clients on complex issues.
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Ā Post information to databases, make financial adjustments, and produce correspondence for clients and merchants.
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Ā Maintain knowledge of operations and compliance regulations, participating in training and cross-training.
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Ā Comply with policies, procedures, security requirements, and government regulations.
Requirements
Ā H.S. Diploma required (or equivalent combination of education and experience).
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Ā 0 to 2 years of experience in financial services, with knowledge of fraud investigation processes and regulations.
Nice-to-haves
Ā Ability to work independently and in a team environment.
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Ā Excellent verbal and written communication skills.
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Ā Effective time management and problem resolution skills.
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Ā Proven analytical ability to define problems and draw valid conclusions.
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Ā Proficient with advanced aspects of Microsoft Office.
Benefits
Ā Targeted starting salary range: $19.60 - $25.82 hourly
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Ā Incentive potential
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