Job Description
About the position
Registered Nurse - Call Center/ On- Call Hybrid
Status: Full Time
Location: Nashville, TN (Must reside in Tennessee)
Hours: 11:00pm - 7:00am
Join our caring hospice team as a Call Center Nurse, supporting patients and families when they need it most. Bring your clinical expertise, compassion, and calm presence to make a real difference every day. We can’t wait to talk to you!
SUMMARY
The Hybrid Call Center/On-Call Registered Nurse provides after-hours clinical triage and telephone support while serving as a mobile on-call nurse when in-person visits are required. The primary responsibility of this role is to staff the after-hours call center overnight (11:00 pm – 7:00 am), delivering timely, compassionate, and clinically appropriate triage to patients and families. When patient needs, acuity, or staffing limitations require, the nurse may be dispatched to perform in-home visits including crisis visits or death visits.
- Responsibilities
- Performs after-hours triage utilizing nursing judgment to assess patient needs and determine appropriate interventions.
- Receives and manages incoming after-hours calls, providing clinical guidance, education, and emotional support to patients and families.
- Plans care interventions and dispatches on-call nurses when in-person visits are required.
- Provides telephone support to families at the time of death and initiates appropriate follow-up per agency protocol.
- Serves as a clinical and procedural resource for on-call staff.
- Reviews triage documentation to ensure accurate, complete, and timely clinical records.
- Communicates changes in patient condition to the appropriate primary nurse, team, physician, or outside agency.
- Notifies the on-call administrator of significant issues, concerns, or operational barriers.
- Ensures adherence to agency policies, procedures, and regulatory requirements. On-Call Visit Responsibilities (As Needed):
- Performs in-home nursing visits when dictated by patient need, workload, staffing availability, or geographic considerations.
- Provides skilled nursing care in the patient’s residence in alignment with the established plan of care.
- Conducts death visits to support families and complete required death procedures per agency protocol.
- Communicates patient status, interventions, and outcomes to the triage nurse, primary nurse, and interdisciplinary team.
- Interacts with physicians as needed to support patient care and symptom management.
- Supports care plan goals, outcome management, and variance analysis.
- Participates in planning, implementation, and evaluation of patient services.
- Attends meetings and trainings as requested.
- Covers additional after-hours needs when the office is unable to open.
- Other duties as assigned.
- Requirements
- Registered Nurse with a valid RN license, BSN preferred.
- Minimum of one year of nursing experience required.
- Current Tennessee RN License.
- Valid driver’s license and automobile insurance as required by Tennessee State Law.
- Nice-to-haves
- Hospice, Oncology, Home Health, or Long-Term Care experience preferred.
- Knowledge of or willingness to learn hospice philosophy and care delivery.
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