Job Description
Note: The job is a remote job and is open to candidates in USA. STN Digital is a leading agency in the sports and entertainment sector, specializing in social media strategies for major brands. The Account Manager will ensure client satisfaction by acting as a liaison, managing client relationships, and executing social strategies while collaborating with internal teams to deliver high-quality services.
Responsibilities
- Act as the liaison between clients and the STN team focusing on effective communication, fielding requests and partnering with other STN teams to fulfill the clients’ needs and hit their goals
- Have a deep understanding of the clients’ social landscape and brand guidelines
- Act as the client representation with the STN internal teams
- Develop and review work orders and route creative through the internal and client review process
- Consolidate and interpret client feedback for the creative team
- Ensure all STN deliverables ladder up to client objectives and expectations
- Maintain client-facing deliverables and internal docs including but not limited to call decks, budget trackers, chart notes and ideation docs
- Support client renewal efforts, driving towards our 85%+ client retention targets
- Identify expansion opportunities to grow existing client relationships
- Develop project timelines with Project Managers to guarantee client deadlines are met
- Task management and prioritization of client requests to ensure projects are delivered on time and at the highest quality
- Look for opportunities to work more efficiently as a team and offer suggestions to the Account Supervisor as needed
- Keep up to date on social best practices, creative trends, etc
- Offer creative solutions to our clients based on industry best practices and their business goals
Skills
- 1-3 years relevant experience as an Account Manager or comparable role at an agency
- Has served as a trusted contact and resource for clients
- Immaculate attention to detail
- Experienced in a creative, marketing or social-first agency with a history of managing major client accounts over multiple years
- Proven track record of successfully managing and growing client accounts
- Adept communication and interpersonal skills, able to effectively collaborate with cross-functional teams
- Skilled in the creative process and ability to provide creative direction and feedback
- Ability to handle multiple projects and deadlines simultaneously
- Strong presentation skills
- Adept understanding of current social media features, trends, and best practices
- Thrives in fast-moving, high-stakes environments and genuinely enjoys being in the room with clients
- Sports and entertainment knowledge preferred
Benefits
- Unlimited PTO, plus your birthday off
- 401(k) with company match up to 4%
- Medical insurance, with STN covering 70% of the base plan
- Dental and vision coverage available
- 12 weeks of paid parental leave
- Paid sick leave and 9 paid company holidays
- Wellness perks including a complimentary gym membership (24 Hour Fitness or ClassPass)
- Paid 1-hour mental health break each week
- Apple laptop and iPhone provided for work
- Employee Assistance Program for confidential personal and professional support
Company Overview
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