Job Description
Note: The job is a remote job and is open to candidates in USA. Spotlight Media is a leading TikTok Shop Partner agency focused on scaling K-beauty brands in social commerce. The Account Manager will serve as the primary point of contact for Korean-speaking brand partners, ensuring seamless communication and execution of strategies across teams while managing day-to-day operations and account health.
Responsibilities
- Serve as the Korean-language point of contact for K-beauty brand partners; lead client communications in Korean (email, calls, messaging) and translate key updates and materials between Korean and English
- Run the account operating rhythm: prep agendas, take notes, track action items, and send crisp recaps for WBRs/MBRs/QBRs—adapting schedules to accommodate KST business hours
- Build and maintain 30-60-90 day plans for each client; update owners, timelines, and success metrics weekly
- Draft client updates and deck slides; translate performance data into clear narratives and concrete next steps in both Korean and English as needed
- Manage tickets and issues, chase dependencies, and keep all stakeholders aligned and on timeline across time zones
- Own day-to-day Seller Center hygiene: PDP checks (titles, attributes, images), catalog updates, and compliance follow-ups- including Korean-language product content review
- Monitor and report account-health metrics (e.g., Late Dispatch Rate, Valid Tracking Rate, cancellations/refunds) and flag risks early
- Launch and coordinate promotions (bundles, coupons, seasonal events) with Content and Media teams, aligning with K-beauty promotional calendars and cultural moments
- Support troubleshooting for approvals or policy issues by organizing evidence, timelines, and escalation documentation
- Write airtight briefs for Content and Creative teams; track revisions against SLAs and quality bars- ensuring K-beauty brand guidelines and cultural nuances are accurately communicated
- Coordinate with Ops and Logistics on fulfillment readiness and customer experience status, including cross-border logistics considerations
- Maintain source-of-truth documentation: trackers, promo calendars, etc
- Perform QA checks before delivery (accuracy, links, pricing, promo eligibility, compliance)
- Contribute to and improve playbooks and SOPs; capture lessons learned in retros to help the team move faster over time
Skills
- Fluency in Korean (written and spoken) – required
- Native or near-native proficiency; you'll be the primary Korean-language contact for brand partners
- Flexibility to work Korean business hours (KST) when needed
- Flexibility to accommodate calls and real-time communication during KST working hours is essential
- 1–4+ years in e-commerce, marketplaces, digital marketing, consulting, or client-facing operations (agency experience a plus)
- Strong project management skills: task tracking, timelines, stakeholder coordination
- Proficiency in Google Sheets/Excel; comfort working with dashboards and basic analysis (filters, pivots, lookups)
- Excellent written and verbal communication in both Korean and English with a strong service mindset
- Familiarity with TikTok as a consumer platform and eagerness to master TikTok Shop (we'll train you on our playbooks)
- Strong bonus: experience with TikTok Shop, Seller Center, marketplace operations, or K-beauty/Korean brand management
Benefits
- High autonomy and real ownership from day one-no micromanagement.
- Direct exposure to top-tier K-beauty brands and the fastest-growing corner of e-commerce.
- A growth-first culture that rewards builders, not seat-warmers.
- Mentorship from Senior AMs and leadership with a clear, merit-based growth path.
- Competitive compensation, performance upside, and flexible/hybrid work (location dependent).
Company Overview
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