Job Description
Note: The job is a remote job and is open to candidates in USA. Milestone Technologies is a global IT managed services firm focused on digital transformation and operational agility. They are hiring an Amazon Connect Consultant to lead a cloud contact center transformation for a major fintech client, requiring hands-on experience with Amazon Connect and a background in CTI consulting. Responsibilities • Lead the setup and configuration of Amazon Connect environments • Work with business teams to gather requirements and translate them into technical designs • Build backend integrations using AWS Lambda and REST APIs • Integrate Amazon Connect with CRM and support systems • Support user testing, deployment, and documentation • Troubleshoot issues and improve existing contact flows Skills • Minimum 7 years total experience in contact center / CTI space • 3+ years of hands-on experience with Amazon Connect • Proven experience working in a consulting role for CTI transformation projects • Strong knowledge of Amazon Connect features: contact flows, routing, queues, agent setup • Experience integrating Amazon Connect with CRMs like Salesforce or Zendesk • Good understanding of AWS services: Lambda, DynamoDB, S3, CloudWatch • Basic scripting with Node.js or Python • Experience in building or enhancing IVRs using Amazon Lex • Comfortable working independently in a client-facing environment • Exposure to Cisco, Avaya, Genesys (legacy CTI systems) • AWS certification • Knowledge of SIP, VoIP, or WebRTC • Experience with Amazon Connect Tasks, Contact Lens, Wisdom Company Overview • Welcome to Jobs via Dice, the go-to destination for discovering the tech jobs you want. It was founded in undefined, and is headquartered in , with a workforce of 0-1 employees. Its website is Apply tot his job