Job Description
Note: The job is a remote job and is open to candidates in USA. Allstate is a leading insurance company focused on protecting families and their belongings. They are seeking an Assess Repairability Adjuster (Total Loss) who will provide superior customer service, inspect vehicle damages, write repair estimates, and negotiate settlements with various stakeholders.
Responsibilities
- Providing a superior level of customer service and attention to customers who have a vehicle that needs repaired
- Virtually inspecting damage to a vehicle, writing damage repair estimates, completing total loss valuations, and negotiating moderately complex and occasionally complex settlements
- Estimating repair times for rental/loss of use
- Explaining coverage, estimates, claims, settlement, and rental processes to agents and/or customers
- Investigating claims by performing detailed reviews of damage and interpreting policies to determine coverage
- Using phone, emails and sometimes even video chat with customers to help them through a fast, fair, and easy claims process
- Evaluating and negotiating claims settlements with customers, vendors, third party carriers and claimants
- Utilizing multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms
- Executing policies along policy agreements, and keeping a clear record of work in a claims system
Skills
- Candidates should reside in an eastern or central time zone location within the United States to be considered
- As a condition of employment, you'll be expected to obtain an adjuster's and appraisers license based on state specific requirements
- All required licenses must be obtained within 60 days of hire
- You must maintain all licensing required for your role. This includes any continuing education and/or other state-affiliated requirements for licensing renewal
- You may be required to attend 2 weeks of training held in person at our Dallas, TX office
- The candidate(s) offered this position will be required to submit to a background investigation
- Must have 18 months or more of Auto Collision estimating in CCC One, Audatex, or Mitchell, etc
- Previous experience in total loss adjustment or a related field is highly desirable
- Proficiency in using estimating software and valuation tools for virtual assessments
- Strong analytical skills to evaluate moderate to complex vehicle damages effectively
- Excellent negotiation and communication skills to interact with customers and stakeholders remotely
- Ability to work independently and manage time efficiently in a virtual work environment
- Detail-oriented and organized, with a commitment to delivering accurate and timely results
Benefits
- Medical, dental, and vision coverage
- Allstate pension plan and 401(k) savings plan
- Ayco financial coaching
- Spring Health mental and emotional wellbeing resources
- Paid parental leave
- Adoption reimbursement
- Paid time off
- Tuition reimbursement
- Wellness incentives
- Allstate Foundation donation match and grant opportunities
Company Overview
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