[Remote] Associate, Implementation

Note: The job is a remote job and is open to candidates in USA. BRG is a health technology company that focuses on innovative solutions for drug discount data exchange. They are seeking an organized and detail-oriented Associate to join their Client Implementation team, where the role involves supporting solution design and integration-driven implementations through documentation and cross-functional coordination.

Responsibilities

• Track and manage internal and external project action items
• Support implementation timelines by owning repeatable tasks (e.g., documentation updates, follow-ups, meeting notes)
• Collaborate with TIMs to prepare client-facing materials and communications
• Assist in product configuration tracking and process coordination
• Help maintain internal documentation and support onboarding resources
• Attend client and internal meetings to support execution and knowledge transfer
• Continuously improve documentation and operational processes with the TIM team
• Support issue triage by gathering evidence, clarifying requirements, and helping route items to the right internal teams with a clear problem statement and recommended next steps

Skills

• 1–3 years of experience in client services, project coordination, business operations, or implementation support
• Strong organizational and time management skills with the ability to manage multiple priorities
• Excellent written and verbal communication skills
• High attention to detail and consistency
• Self-starter with a growth mindset and desire to learn technical systems and client workflows
• Proficiency with Google Workspace or Microsoft Office tools; familiarity with Smartsheet, Jira, or other project tools is a plus
• Exposure to technical concepts through coursework, projects, or prior work (e.g., systems, integrations, structured data, or basic scripting), with the ability to ramp quickly
• Experience working with technical teams, SaaS platforms, or healthcare/financial-related software
• Familiarity with project lifecycles and implementation best practices
• Interest in long-term growth into implementation, operations, or product roles
• A background in technology or technical aptitude is a strong plus (e.g., learning new tools quickly and understanding how systems connect)

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