Job Description
Note: The job is a remote job and is open to candidates in USA. Attentive is an AI marketing platform focusing on 1:1 personalization to enhance brand and customer connections. The Associate Implementation Consultant will support the onboarding and implementation of their multi-channel marketing platform for small and mid-market customers, ensuring a smooth transition from sales to operational marketing programs. Responsibilities Guide small and mid-market customers through onboarding from kickoff to go-live, ensuring timely and successful launches Manage multiple implementations simultaneously, keeping projects on track against defined timelines and milestones Configure Attentive platform settings, messaging programs, and basic integrations based on customer needs and best practices Support data onboarding by importing, validating, and troubleshooting customer data Lead customer training sessions and educate users on platform functionality and recommended use cases Communicate project progress, next steps, and risks clearly to customers and internal stakeholders Partner with Sales, Customer Success, and cross-functional teams to ensure a seamless customer experience Document implementation details and customer requirements to support successful handoffs post-launch Identify and escalate blockers or issues, contributing to timely resolution Contribute to internal documentation, templates, and playbooks to improve onboarding efficiency and scalability Skills 0–2 years of experience in a customer-facing, project coordination, or operations role (internships included) Strong organizational skills with the ability to manage multiple tasks and deadlines in a fast-paced environment Comfort working with data in Excel or Google Sheets (e.g., filtering, formatting, basic formulas) Strong communication skills, with the ability to explain concepts clearly to customers Detail-oriented with a focus on accuracy and execution Eagerness to learn new technologies and develop technical and project management skills Problem-solving mindset with the ability to troubleshoot and adapt Collaborative team player who works well across functions Interest in SaaS, marketing technology, or customer engagement platforms Benefits Health & wellness Equity Benefits Company Overview Attentive is a personalized mobile messaging platform that facilitates businesses with AI powered SMS and e-mail marketing solutions. It was founded in 2016, and is headquartered in Hoboken, New Jersey, USA, with a workforce of 1001-5000 employees. Its website is Company H1B Sponsorship Attentive has a track record of offering H1B sponsorships, with 9 in 2026, 32 in 2025, 21 in 2024, 9 in 2023, 8 in 2022, 8 in 2021, 5 in 2020. Please note that this does not guarantee sponsorship for this specific role.