Remote Benefits Customer Service Representative (Local Candidates)

🌍 Remote, USA 🎯 Full-time 🕐 Posted Recently

Job Description

Job Title: Remote Benefits Customer Service Representative

Job Type: Remote in San Diego, CA

Start date: 9/8/25

Shifts: Must be flexible between 6a-8p / Must be within 2 Hours
During our busy season you will be expected to work a 40-hour week and overtime when requested.
During our off season, your hours will fluctuate between 32 to 40 hours depending on client need.
NO WEEKEND SHIFTS! Monday through Friday only!
Most locations you need to be flexible to work an 8-hour shift between 7a-8p with a few weeks going until 10p or 11p.
The west coast roles you might need to be available from 530a-8p. Looking for flexibility!

Remote Role, MUST BE LOCAL. You will go onsite for day 1 to pick up equipment and also be required to come in for meetings or major projects.
Quickly build rapport and respond to customers in a compassionate manner by identifying and exceeding expectations by responding in a respectful, accurate, timely manner, consistently meeting commitments via phone, email, and instant message.
Ability to customize customer service approach to meet all types of member communication styles and personalities while maintaining professionalism, and diplomacy during difficult calls.
Handle confidential information with sensitivity and discretion in accordance with HIPAA and Data Privacy laws and company data security requirements.
Skillfully translate health and welfare and pension terms, complex plan information and processes into simple explanations and instructions that customers can understand and act upon.
Read and understand clients plan documents and online knowledgebase tools while collecting relevant information to determine immediate requests/questions and to anticipate the future needs of the member.

Must have High School Diploma or GED
Looking for any various experience, preferably in Customer Service or Call Center!
Looking for English Speaking candidates or Bilingual in Spanish or French (Paid .75 Cents more if Bilingual, Fully Fluent in Spanish or French)

Benefits are available to full-time employees after 90 days of employment and include health, optical, dental, life, and short-term disability insurance.
A 401(k) with a company match is available for full-time employees with 1 year of service on our eligibility dates.

How to Apply:

If you are interested in this position, please apply OR submit your resume to:

Saw Hlaing | [email protected] | 412-790-5425

Apply Now