Job Description
Note: The job is a remote job and is open to candidates in USA. PharmaCentra LLC is hiring a Bilingual Customer Service Representative (English + Polish or German) to support our international healthcare customers. This fully remote role involves providing exceptional bilingual service while assisting patients, providers, and customers with billing, order, and account issues.
Responsibilities
- Provide bilingual customer service support (English + Polish or German) across phone, email, and chat
- Resolve billing inquiries, order questions, account issues, and patient support requests
- Deliver empathetic, professional service while de-escalating challenging situations
- Accurately document customer interactions in CRM systems (Salesforce, Zendesk, or similar)
- Ensure compliance with HIPAA regulations and data privacy standards
- Maintain high customer satisfaction (CSAT) and key performance indicators (KPI)
Skills
- Professional fluency in English + Polish or German (C1 level or higher) – candidates must demonstrate real-time bilingual proficiency
- Minimum 1 year of customer service experience (call center, remote, or healthcare environment preferred)
- Proven ability to switch between languages seamlessly during live interactions
- Strong communication, active listening, and problem-solving skills
- Experience with CRM systems, case documentation, and workflow management
- U.S. work authorization required
- Experience in healthcare, pharmaceutical, clinical research, or insurance customer support
- Familiarity with remote call center operations and virtual support tools
- Knowledge of HIPAA and patient confidentiality standards
Benefits
- Health
- Dental
- Vision
- Supplemental Life Insurance
- Company-paid life insurance
- Short-term/long-term disability
- Paid Time Off (PTO)
- Holidays
- 401(k)
Company Overview
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