[Remote] Bilingual Customer Service Representative (Loan Servicing)

🌍 Remote, USA 🎯 Full-time 🕐 Posted Recently

Job Description

Note: The job is a remote job and is open to candidates in USA. Credit9 is seeking a Bilingual Customer Service Representative to join our team. The primary responsibilities for this role include managing inbound and outbound calls, handling escalated issues, and delivering outstanding customer service while updating information in our CRM.

Responsibilities

Manage a high volume of inbound and outbound calls to update our clients
Answer client emails/chats through our internal database
Follow call center scripts when handling different topics
Redirect clients to appropriate departments and teams when applicable
Identify customer needs, clarify information, research every issue, and provide solutions
Keep records of all conversations in our call center database CRM
Assist Debt Consultants with client enrollment processes
Follow all communication procedures, policies, and guidelines during every customer interaction
Update client information through the progression of their enrollment (email, chat, or phone)
Assist clients with modifications to their program (Drafts, Billing, Retention, etc.)
Maintain professional relationships with customers through ongoing excellent customer service
Meet or exceed call quotas both personally and as a team

Skills

Ability to collaborate effectively within a team
Fluent in both Spanish and English
Proficient typing skills for accurate data entry and record-keeping
Fundamental understanding of computer operations
Customer-centric attitude with patience, friendliness, and positivity
Practical communication skills (verbal and written)
High School diploma or equivalent required
Prior customer service is preferred

Benefits

Ongoing training and development
Opportunity for career advancement
Medical
Dental
Vision
Company Paid Group Life / AD&D Insurance
7 Paid Holidays and 2 Floating Holiday Days to use at will
Paid Time Off
Flexible Spending/HSA
Employee Assistance Program (EAP)
401(k) match
Referral Program

Company Overview

No matter how you got here, we will help you all along the way. We'll walk with you down any path you choose, providing support when you need it. It was founded in undefined, and is headquartered in Irvine, California, US, with a workforce of 11-50 employees. Its website is https://credit9.com/.

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