[Remote] Bilingual Financial Customer Service Representative

🌍 Remote, USA 🎯 Full-time 🕐 Posted Recently

Job Description

Note: The job is a remote job and is open to candidates in USA. NTT DATA North America is seeking a Bilingual Financial Customer Service Representative to join their team. In this role, you will serve as a trusted Brand Ambassador, assisting customers in both English and French while providing exceptional service and creating meaningful customer experiences.

Responsibilities

Answer incoming telephone inquiries in accordance with Call Center guidelines
Follow up on escalated calls, as required
Submit fulfillments or research cases for callers’ inquiries if applicable
Identify and inform Supervisor of complaints as well as trends and opportunities to improve service levels, apparent by the nature and number of inquiries
Develop a thorough knowledge and understanding of the services offered by clients to their Shareholders and keep up to date on circumstances which affect the Shareholders
Ensure compliance with policies and procedures and regulatory requirements
Maintain a professional tone and positive attitude to callers
Responsible for answering calls for a baseline of 7 hours daily
A self-starter and takes initiative to take on new projects and additional responsibilities
Other duties and responsibilities as assigned

Skills

Fluent in English; Bilingual (French) is required
Interactive customer service environment required
Strong and developed oral and written communication skills, including typing, spelling, and grammar
Demonstrated ability to implement change efforts
Ability to learn new skills/concepts and apply this knowledge quickly and accurately
Advanced knowledge of PCs and familiarity with system navigation
Positive attitude and demonstrated ability to get along with others
Professional, empathetic, and naturally caring conversational style
Display tact and diplomacy in handling all levels of customer interaction
Ability to resolve complex, and often sensitive customer complaints/inquiries in a professional manner in accordance with company policies and procedures, values, and best practice
Ability to work all required shifts
Demonstrated passion for customer satisfaction excellence and prior experience is an asset
Related experience in the food and/or retail industry considered an asset

Company Overview

NTT DATA, Inc. is a trusted global innovator of business and technology services. It was founded in 1988, and is headquartered in Plano, Texas, USA, with a workforce of 10001+ employees. Its website is https://us.nttdata.com.

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