Job Description
Note: The job is a remote job and is open to candidates in USA. AnswerNet is a company that operates more than 20 contact centers within the continental United States and Canada, providing a vast range of services to optimize customer support. The Bilingual French/English Customer Service Agent will handle calls regarding donations and services for religious organizations, providing high-level customer service solutions and maintaining records of customer interactions. Responsibilities Manage large amounts of inbound calls and make consistent outbound calls Identify and assess customers’ needs to achieve satisfaction Provide accurate, valid, and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotas Handle customer complaints, and provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts, and file documents Follow communication procedures, guidelines, and policies Take the extra mile to engage customers Skills Proven customer support experience or experience as a client service representative Track record of over-achieving quota Strong phone contact handling skills and active listening Customer orientation and ability to adapt/respond to different types of characters Must be a strong communicator: strong verbal, written, and interpersonal communication skills Ability to multitask, prioritize, and manage time effectively Proficient in typing Must be a peer leader: exemplary attendance, positive attitude, professional conduct and high-level customer service skills Solution-oriented CSR: an individual with a strong sense of integrity and a dedication to quality, one who always goes to the next level to deliver an unforgettable customer experience Computer Skills: familiarity with Windows, and Microsoft Office, and the ability to quickly learn new software with provided training Flexibility with scheduling and work hours Driven by Success: they want to constantly innovate and push themselves, and your team, to be the best in the industry At least one year of previous high-volume call center experience Experience working with an automatic dialer MUST BE COMPUTER LITERATE Pleasant phone demeanor Experience in BOTH inbound and outbound environments Must be able to speak, read, and write in English and French PC/Laptop with at least Windows 10 (Apple/Mac products, Chromebooks, and tablets are not compatible) Hard-wired high-speed internet connection (ethernet cable) USB-connected Headset Webcam A quiet dedicated place to work free from distractions including pets and children Company Overview AnswerNet is a telecommunications company specializing in call center services. It was founded in 1998, and is headquartered in Willow Grove, Pennsylvania, USA, with a workforce of 501-1000 employees. Its website is