[Remote] Bilingual Investment Claims Adjudicator

🌍 Remote, USA 🎯 Full-time 🕐 Posted Recently

Job Description

Note: The job is a remote job and is open to candidates in USA. Manulife is a leading provider of insurance solutions that meet the diverse financial needs of Canadian families. They are currently seeking a Bilingual Claims Adjudicator to provide exceptional service to clients while reviewing claims and ensuring compliance with various regulations.

Responsibilities

Consistently provide exceptional service to internal and external customers by demonstrating the highest level of professionalism in all interactions
Ability to communicate in a professional manner in written and verbal form
Display empathy and predict needs of client through active listening
Review claims and ensure file is handled in a manner that is in accordance with procedures, Product, Privacy legislation, Pension legislation, Anti Money Laundering and Canadian Tax rules and regulations
Document claim file to ensure accurate record of events
Obtain complete file information to ensure accuracy
Accurately update system to ensure accuracy of reserve calculations

Skills

Bilingual (French & English) is required - The successful candidate will be required to communicate in English and French in order to support clients from various jurisdictions outside of Quebec
Basic mathematical skills required
High level of comfort is a must to navigate through calls with grieving/emotional clients
Excellent interpersonal skills with strong ability to communicate proficiently both verbally and in written form to successfully interact with our internal and external customers, claimants, financial advisors, lawyers, and employees
Customer service oriented individual
Ability to respond constructively and decisively in high pressure or emotional situations
Ability to thrive in a high energy culture
Continuous improvement mindset
Strong organizational skills to be able to work in a multitask environment in order to meet and maintain all service standards
1-2+ years' experience in adjudicating claims, an asset
Working knowledge of processing and imaging systems, an asset
Knowledge of Investment Products, an asset
Working knowledge of government legislation, Insurance Act and Quebec Civil Code, an asset
Basic knowledge of administrative systems (Mainframes, AWD, iFAST), as asset
Knowledgeable in developing professional letters

Benefits

Health
Dental
Mental health
Vision
Short- and long-term disability
Life and AD&D insurance coverage
Adoption/surrogacy and wellness benefits
Employee/family assistance plans
Various retirement savings plans (including pension and a global share ownership plan with employer matching contributions)
Financial education and counseling resources
Generous paid time off program in Canada includes holidays, vacation, personal, and sick days
Full range of statutory leaves of absence

Company Overview

Manulife is a leading international financial services group that helps people make their decisions easier and lives better. It was founded in 1887, and is headquartered in Toronto, Ontario, CAN, with a workforce of 10001+ employees. Its website is http://www.manulife.com/.

Apply To This Job