Job Description
Note: The job is a remote job and is open to candidates in USA. Manulife is a leading provider of insurance solutions that meet the diverse financial needs of Canadian families. They are currently seeking a Bilingual Life Claims Adjudicator who will provide exceptional service to clients, review claims and underwriting files, and maintain accurate claim records. The ideal candidate will thrive in a team environment and be motivated to deliver exemplary customer service. Responsibilities Consistently provide exceptional service to customers and non-customers by demonstrating the highest level of professionalism, empathy and through active listening Review claims and underwriting files for proper disclosure of past medical history, exclusions, riders, endorsements; administer policy enhancements, premium waiver and other policy benefits Document the claim file to ensure an accurate record of events that transpire in the claim handling Obtain proper file information and review with policy provisions to verify eligibility Accurately maintain claim records on system to ensure accuracy of reserve calculations Set up death claim notifications and file responses Monitor team inbox for rush request and delegate work as required Skills 1-2+ years' experience in adjudicating claims, would be an asset Customer service oriented individual Excellent interpersonal skills with good oral and written communication skills for use in dealing with internal and external customers, claimants, brokers, physicians and employees Ability to respond constructively and decisively in high pressure or emotional situations and to respond positively to change Working knowledge of government legislation and legal precedents, the Insurance Act and/or Quebec Civil Code and underwriting processes are an asset Ability to thrive in a high energy culture Continuous improvement mindset Fully bilingual (French/English): The successful candidate will be required to communicate in English and French in order to support clients from various jurisdictions outside of Quebec Strong analytical skills: evaluate conflicting information from various key sources in order to assess risk in making timely and effective decisions with appropriate Adaptability: adapts and stimulates change to achieve the desired results Resilience: drives forward towards objectives in the face of adversity and resistance Solution Focused: Owns problems through to resolution; makes timely decisions, applies analytic/systematic reasoning to positively impact results, organizational performance and the customer experience Exceptional Time Management Skills: Ability to manage high volumes of cases within aggressive deadlines Benefits Health Dental Mental health Vision Short- and long-term disability Life and AD&D insurance coverage Adoption/surrogacy and wellness benefits Employee/family assistance plans Various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) Financial education and counseling resources Generous paid time off program in Canada includes holidays, vacation, personal, and sick days Full range of statutory leaves of absence Company Overview Manulife is a leading international financial services group that helps people make their decisions easier and lives better. It was founded in 1887, and is headquartered in Toronto, Ontario, CAN, with a workforce of 10001+ employees. Its website is