Job Description
About the position
The Arizona Humane Society is looking for a dedicated and motivated Bilingual Pet Resource Center Specialist to support pet parents and good samaritans navigate the best options to care for the animals of our community. If you are a motivated individual who wants to help supply resources to clients for injured, orphaned, stray, healthy, owned and displaced animals please continue to read below. Responsibilities • Efficiently handle constant, incoming calls from multiple queues.
• Make outbound callbacks. • Provide resources and information through compassionate counseling. • Schedule appointments for various AHS departments supported by the PRC. • Collect and enter data using multiple databases. Requirements • High school diploma / GED. • Minimum of two years of experience in a customer service OR call center position required. • Must be bilingual in English/Spanish. • Must possess excellent customer service and interpersonal skills. • Ability to perform accurately and efficiently in a fast-paced environment using multiple databases while conversing with customers.
• Ability to answer inbound calls from multiple queues and make outbound callbacks in a timely, courteous, compassionate, and professional manner. • Ability to respond quickly to changes and expansions as needed to meet the ongoing needs of the organization and our customers. • Ability to display mental and emotional resilience when faced with high stress situations. • Meet/exceed AHS, PRC, and individual goals/KPI's. • Ability to work weekends. Benefits • Competitive salary • Medical, Dental and Vision Plans • Health Savings Account and Flex Spending Account options • Free Employee Assistance Program • Free Life Insurance, Short Term and Long-Term Disability • 401(k) with employer contribution • Generous PTO program • Up to 8 paid holidays per year • Discounts on veterinary services • Discounted bus and light rail passes • Employee Wellness Plans and Activities • Employment may qualify for the Public Service Loan Forgiveness (PSLF) program Apply tot his job