Job Description
Note: The job is a remote job and is open to candidates in USA. Propel Holdings is a fintech company dedicated to providing financial opportunities to underserved consumers. They are seeking a Bilingual Spanish Call Center Representative to manage inbound and outbound inquiries, assist customers with account rehabilitation, and foster confidence in their services. Responsibilities Respond to inbound and outbound inquiries via multiple communication channels Use multiple web-based applications for investigation and verification Answer customer questions Cure & rehabilitate customer accounts in arrears Communicate the appropriate course of action to clients in a kind and professional manner Build customer confidence in the services offered by the company Complete follow-up calls on non-responsive accounts Work as a team to achieve group and individual goals Skills Strong work ethic with a passion for delivering outstanding customer service Ability to prioritize workload and handle a large volume of calls, while maintaining a professional and personable approach Detail-oriented Excellent communication skills Spanish language skills are an asset Previous call center/collections experience is helpful but not required Benefits Growth and opportunity – we pride ourselves on promoting from within Incredible company culture Competitive salary and health benefits Comprehensive vacation package Group health and dental benefits Group RRSP program Support for new parents Diverse and inclusive workplace Company Overview Propel Holdings is a fintech platform that provides a credit solution to consumers. It was founded in 2011, and is headquartered in Toronto, Ontario, CAN, with a workforce of 201-500 employees. Its website is