Remote Bilingual Therapist EMPACT

🌍 Remote, USA 🎯 Full-time 🕐 Posted Recently

Job Description

About the position

Answer all phone lines in a timely and professional manner while meeting agency goals of efficiency and customer satisfaction
Effectively assess clinical situations and needs of all callers
Provide safe and effective clinical interventions to all callers
Complete clinical documentation thoroughly, clearly, and accurately, including information critical to data collection and reporting to funders
Forward internal referrals to the appropriate program(s) with all required information in a timely manner
Work collaboratively with internal and external clients/customers
Maintain a positive attitude and flexibility to assist others
Work beyond scheduled shifts if crisis situations warrant or paperwork is incomplete
Attend all required meetings and training, even if they fall outside of the regularly scheduled shift
Assist the hotline clinical coordinator in training new staff
Ensure all program forms are stocked and the hotline area is clean and organized during downtime
Attend in-person meetings, training, and agency activities and events outside of regularly scheduled work hours upon request

Master's Degree in Psychology, Counseling, Social Work, or a directly related field
Crisis, call center and chat & text experience preferred
Experience in the mental/behavioral health field preferred
Demonstrated ability to remain calm in stressful situations and collaborate/work in a team environment
Spanish/English bilingual required
A fingerprint clearance card is required or eligibility to obtain one

Excellent oral and written communication skills
Proficient in the use of technology including chat & text functions
Strong customer service skills
Strong problem-solving and analytical skills
Ability to document detailed information
Ability to multi-task
Demonstrated ability to relate positively and with empathy to all persons regardless of age, race, creed, gender, or sexual orientation
Maintain professional conduct consistent with ethical professional practice