Job Description
Remote Call Center Representative – Medical Transportation (NEMT) Remote (Kansas Residents Only) Supporting Members Nationwide Full-Time Be the Calm Voice That Helps People Get to Care From your home in Kansas, you'll make a real difference for people across the country. As a Remote Call Center Representative on our Non-Emergency Medical Transportation (NEMT) team, you'll help individuals schedule rides to and from important medical appointments. This is more than a call center job-it's a chance to support people during moments that matter. If you're patient, dependable, and take pride in helping others, you'll thrive here. Why This Role Stands Out Work From Home – Fully remote role (Kansas-based employees only) Nationwide Impact – Help members across the U.S. access healthcare Meaningful Work – Every call supports someone's health and well-being Supportive Team – Positive culture with coaching and encouragement Paid Training - Learn and grow What You'll Do Answer inbound calls with empathy, professionalism, and patience Schedule, confirm, and update medical transportation rides Assist members nationwide with clear, respectful communication Verify eligibility and trip details using multiple systems Accurately document all ride activity (requests, changes, cancellations) Follow all client policies and procedures, plus local, state, and federal regulations Stay calm and solution-focused when handling changes or concerns Meet performance goals for quality, accuracy, and customer experience What We're Looking For Must live in Kansas and work from a secure home environment High school diploma or equivalent Customer service or call center experience preferred Healthcare, transportation, or scheduling experience is a plus Strong communication and active listening skills Detail-oriented with the ability to follow structured processes Comfortable multitasking across systems while on calls Reliable, self-motivated, and team-oriented Bilingual candidates encouraged to apply Make an Impact-Without Leaving Home If you're looking for a stable, work-from-home role where you can help others, stay engaged, and be part of a team that truly cares-this is it. Apply today and help keep healthcare moving-one ride at a time.