Job Description
About the position
The Remote Call Center Representative position at Centratel is a full-time role focused on processing incoming calls for various businesses across the United States. This position is ideal for experienced call center agents who are customer-centric and detail-oriented. The role requires working from home, with a structured schedule that includes weekends, and offers a competitive pay range with opportunities for performance-based increases.
Responsibilities
Β Process incoming calls for various businesses across the United States.
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Β Take messages accurately and efficiently, delivering information to clients per their message-relay protocols.
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Β Utilize a specialized telephone system designed for answering services.
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Β Attend paid virtual monthly meetings and training sessions.
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Β Troubleshoot basic internet connection challenges with tech support.
Requirements
Β Must reside in Kentucky.
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Β Minimum typing speed of 40 WPM as per typing test.
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Β Experience in a call center or answering service role.
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Β Excellent oral and written communication skills.
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Β Ability to actively listen and communicate efficiently.
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Β Empathetic and personable demeanor with a professional attitude.
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Β Reliable and customer-centric with a disciplined approach.
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Β Ability to train remotely via self-guided programs.
Nice-to-haves
Β Experience with CRM systems.
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Β Familiarity with HIPAA compliance requirements.
Benefits
Β 401(k) matching
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Β Full health insurance after 90 days
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Β Paid time off
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Β Vision insurance
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Β Retirement plan with a 3% match after 90 days
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