Job Description
Join our team and embark on a rewarding career journey from the comfort of your own home! As a Remote Call Center Representative, you will play a vital role in delivering exceptional customer experiences and driving business growth. With a competitive salary package, opportunities for career advancement, and a dynamic work environment, this is an opportunity you won't want to miss.
At Legacy Restoration, we pride ourselves on being the leader in residential home exterior renovation, offering a comprehensive range of services including roofing, siding, windows, gutters, and installation. Our purpose is built on a foundation of core values that prioritize excellence, employee development, and community engagement. As a valued member of our team, you can expect:
- Career advancement and growth opportunities
- Leadership development and training
- A dynamic and supportive work environment
- Opportunities to give back to the community through volunteer activities
Job Responsibilities:
- Answer inbound sales calls with professionalism and empathy, guiding customers and scheduling appointments
- Communicate effectively in both scripted and non-scripted environments, building rapport with customers and addressing their unique needs
- Resolve customer complaints and concerns in a timely and professional manner, utilizing persuasion techniques to influence positive outcomes
- Maintain accurate records and data entry in real-time, ensuring seamless customer interactions
- Respond to email correspondence in a clear and concise manner, enhancing the overall customer experience
Requirements:
- 2-4 years of experience in a call center environment (sales, customer service, collections, or telemarketing)
- An upbeat and results-driven personality with a strong work ethic
- High integrity and a commitment to doing the right thing every time
- Excellent communication and interpersonal skills, with the ability to establish rapport and credibility with customers and peers
- Proficiency in computer and telephone systems, including Microsoft and CRM software
- Ability to work in a fast-paced environment and adapt to constant coaching and feedback
Compensation and Hours:
- Hourly wage: $15/hour, plus commission and bonuses
- Work schedule: Monday through Friday, 9:30 am - 6:00 pm CST
Technical Requirements:
- High-speed internet (minimum 100 Mbps download)
- Windows operating system
- i5 computer processor (i7 preferred) with 8GB of RAM (12GB preferred)
- Printer/scanner
- Computer or laptop with camera and speakers
- USB headset
- 2nd monitor
We offer a competitive hourly rate of $15 - $18 per hour, depending on experience. If you're passionate about delivering exceptional customer experiences and are looking for a challenging and rewarding career opportunity, we want to hear from you!
Apply Now and Join Our Team!
Don't miss out on this opportunity to build a successful career with a leading home exterior renovation company. Apply today and take the first step towards a brighter future.
Apply Now
Apply Now