[Remote] Campus Kaizen - Onboarding & Implementation Specialist

🌍 Remote, USA 🎯 Full-time 🕐 Posted Recently

Job Description

Note: The job is a remote job and is open to candidates in USA. Cordance is dedicated to accelerating the growth of B2B SaaS companies through acquisition and guidance. The Onboarding & Implementation Specialist will manage the implementation process for customers, ensuring their onboarding experience is seamless and aligned with business goals.

Own the full onboarding lifecycle — from requirements gathering to post-launch review — ensuring timelines, milestones, and deliverables are met
Partner with customers to identify use cases, workflows, and success criteria that guide system configuration and setup
Manage data imports, integrations, and configurations to ensure systems align with customer needs
Collaborate with internal product, engineering, and support teams to troubleshoot issues and optimize implementation processes
Identify recurring onboarding challenges and propose scalable, repeatable solutions to improve efficiency and quality
Track and report implementation metrics, customer satisfaction, and launch readiness across projects
Be a voice of the customer in internal discussions, influencing roadmap priorities and process improvements
Support customers through adoption and process alignment, providing practical guidance to help teams transition to new workflows and fully leverage the system as designed
Monitor and manage implementation scope to ensure projects stay aligned with agreed requirements, timelines, and outcomes
Proactively identify implementation risks and dependencies, escalating early and developing mitigation plans to protect timelines and outcomes

2–5 years of experience in implementation, onboarding, or customer success roles — preferably in a SaaS or technology environment
Strong project management skills with the ability to manage multiple customer implementations simultaneously
Familiarity with integration concepts, APIs, and SaaS platforms (Salesforce, HubSpot, NetSuite, etc.)
Excellent communication and relationship-building skills — both with customers and internal
High attention to detail and a process-driven mindset
Comfort working in fast-paced, evolving environments with distributed teams
Experience collaborating cross-functionally with Product, Engineering, and Customer Success to streamline delivery
Experience supporting customers through process or system changes, with the ability to guide adoption and reinforce best practices
Experience leading complex SaaS or enterprise software implementations with measurable customer impact
Experience working with K–12 districts, higher education institutions, or other compliance-driven environments
Skilled in using project management tools (e.g. Asana, Jira, Monday.com) to track milestones and deliverables
Proven ability to translate technical requirements into clear business outcomes for non-technical stakeholders
Background in process optimization, automation, or creating scalable onboarding frameworks
Strong understanding of customer lifecycle management and post-launch success alignment
Certifications in project or implementation management (PMP, CSM, or equivalent) a plus

Comprehensive Health Coverage: Coverage begins on your first day of employment.
401K Plan (US): We match 1:1 for the first 3% of contributions and 0.5:1 for the next 2%. Contribute 5% of your salary and get a 4% match. Choose from pre-tax and Roth options. You’re eligible the first of the month after 90 days and immediately vested.
RRSP (CAN): We match 1:1 for the first 3% of contributions and 0.5:1 for the next 2%. Contribute 5% of your salary and get a 4% match. Choose from pre-tax and Roth options. You’re eligible the first of the month after 90 days and immediately vested.
Flexible PTO: Enjoy uncapped paid time off to balance your work and personal life.
12 weeks paid leave for all employees.
Monthly Stipend: Receive $75 USD / $140 CAD per month for phone and internet if you work remotely.
Generous Holiday Schedule: Benefit from an extensive list of holidays to recharge and spend time with loved ones.

eRezLife Software is creating affordable and client driven cloud-based solutions for university and student housing niche. It was founded in 2007, and is headquartered in Ottawa, Ontario, CAN, with a workforce of 11-50 employees. Its website is https://erezlife.com.

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