[Remote] Client Experience Advocate

🌍 Remote, USA 🎯 Full-time 🕐 Posted Recently

Job Description

Note: The job is a remote job and is open to candidates in USA. Predictive Strategies is a growing national facial aesthetics practice seeking an experienced Client Experience Advocate to serve as the first point of contact for prospective patients. This remote, consultative sales role focuses on relationship-building and guiding individuals toward scheduling consultations without discussing medical details.

Responsibilities

Engage with prospective patients by phone as the initial point of contact
Build trust-based relationships through thoughtful, one-on-one conversations
Use open-ended questions and active listening to understand goals, concerns, and readiness
Educate individuals on the consultation process and next steps (non-clinical only)
Inspire confidence and excitement around scheduling a consultation, without pressure
Manage inbound, form-based leads and conduct outbound follow-up (no cold calling)
Maintain accurate documentation and follow-up in the CRM system
Demonstrate resilience and consistency across varied conversation outcomes

Skills

Proven success in consultative or relationship-based sales, advisory, or client-facing roles
Teaching, coaching, counseling, or mentoring backgrounds have translated particularly well into success in this position
Comfortable conducting meaningful conversations by phone rather than using scripts
Confident, emotionally intelligent communicator
Consultative, relationship-driven, and outcome-aware
Comfortable guiding conversations toward next steps
Patient, empathetic, and respectful when discussing personal topics
Resilient and adaptable when outcomes are not immediate
Organized, reliable, and self-motivated in a remote environment
Maintain accurate documentation and follow-up in the CRM system
Demonstrate resilience and consistency across varied conversation outcomes
Experience with CRM or client management tools
Healthcare or aesthetics experience is not required but helpful; training will be provided

Benefits

Bonus based on performance
Flexible schedule
Training & development
Performance-based incentives tied to completed consultations
Ongoing training and development
Supportive, physician-led organization

Company Overview

Predictive Strategies is a behavioral marketing company that uses data intelligence to understand consumer segments. It was founded in undefined, and is headquartered in Bloomfield Hills, Michigan, USA, with a workforce of 11-50 employees. Its website is https://predictivestrategies.com.

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