Job Description
Note: The job is a remote job and is open to candidates in USA. Liquidity Services operates the leading online auction marketplace for government entities, and they are seeking a Client Help Desk Representative to provide exceptional support. This role involves assisting clients with inquiries, troubleshooting IT issues, and collaborating with internal teams to ensure operational efficiency. Responsibilities • Act as a vital bridge between our internal departments, Client Account Managers and our valued clients, ensuring smooth communication and effective problem-solving • Provide expert-level Client Help Desk support to Liquidity Services’ clients and internal users via telephone, email, and chat • Collaborate with Client Account Managers to assist with client issues, internal processes, and procedures • Manage high-volume data entry and project-related inquiries as requested • Conduct web training sessions for clients to support the Client Account Manager Team • Implement UAT for new and updated internal software applications • Responsible for troubleshooting a wide range of IT-related issues • Collaborate with internal teams to resolve issues and ensure operational efficiency • Assist the Senior Manager of Client Services with special projects • Represent Liquidity Services to government and public sector entities in a positive and professional manner • Monitor all GovDeals auction listings to ensure compliance with high-quality standards and best auction practices • On occasion, deliver onsite and field services to clients across the United States, including cataloging, gathering descriptions, and photographing assets in various locations, both indoor and outdoor, under diverse weather conditions Skills • 4+ year of customer service experience in a call center environment • Must have a valid driver's license and clean driving record • Exceptional written and verbal communication skills • Strong computer skills with extensive knowledge of CRM Management, Microsoft Excel, Outlook, and Word • Proven capacity to acquire new skills and adjust effectively to evolving environments • Strong analytical and troubleshooting skills • Detail-oriented with excellent organizational and documentation abilities • Capability to work independently and effectively manage priorities with minimal supervision • Ability to work collaboratively with cross-functional teams and manage multiple tasks efficiently • Ability to collaborate effectively within a team environment • Candidates must reside in an area with reliable high-speed internet service and cellular phone coverage • Candidates must ensure a quiet distraction-free work environment during business hours • 10% domestic travel • Associate degree and prior experience with government agencies • Ability to speak Spanish or Portuguese Benefits • Healthcare (medical, dental, vision, prescription drugs, FSAs) • 401(k) plan • Paid time off (PTO) and holidays • Paid parental leave • Life and disability insurance • Employee Assistance Program (EAP) • Professional development and tuition assistance Company Overview • Liquidity Services provides leading corporations, public sector agencies and buying customers the world's most It was founded in 1999, and is headquartered in Washington, District of Columbia, USA, with a workforce of 501-1000 employees. Its website is Apply tot his job