Job Description
Note: The job is a remote job and is open to candidates in USA. Smartertechnologies is focused on delivering high-quality patient financial services, and they are seeking a Client Partner to support their Self-Pay Program. This role involves managing patient financial interactions, account management, and providing patient support services while adhering to client-approved policies and workflows. Responsibilities Conduct inbound and outbound patient collections using approved scripts, call flows, and established policies Demonstrate knowledge to address patient questions on balances, payment plans, and insurance coverage Process patient payments within the client system and post transactions accurately to patient ledgers Reprocess declined payments Process insurance balance transfers and manual write-offs as required Perform ledger modifications for pre-due date payments resulting in account credits Manage and rework patient accounts, including adjustments to payment plans, updating insurance information, and processing demographic changes Triage patient inquiries and route to appropriate departments Handle requests for itemized statements Support financial assistance applications and provide relevant guidance Manage patient disputes through established resolution processes Skills Strong verbal and written communication skills Working knowledge of healthcare billing, insurance, and patient payment processes Ability to navigate Client systems with accuracy and efficiency High level of integrity, confidentiality, and compliance adherence Problem-solving and conflict resolution skills for handling patient disputes Company Overview Smarter Technologies is a healthcare technology company that provides AI-driven revenue cycle management platforms for hospitals. It was founded in 2025, and is headquartered in Dallas, Texas, USA, with a workforce of 10001+ employees. Its website is