[Remote] Client Success Manager, Array+

🌍 Remote, USA 🎯 Full-time 🕐 Posted Recently

Job Description

Note: The job is a remote job and is open to candidates in USA. Array is a financial innovation platform that helps digital brands and financial institutions launch consumer products faster. The Client Success Manager will be responsible for managing a portfolio of clients, ensuring they maximize the value of Array+ products, and collaborating with various teams to enhance client satisfaction and revenue growth.

Own a book of up to 150 strategically valuable Array+ clients
Develop messaging and communicate to clients about how they can maximize the value of Array+ for their users
Work closely with the Conversion Rate Optimization Lead to share the results of product experimentation and optimization with Array+ clients
Provide proactive communication to clients about changes to the Array+ product
Work closely with Array’s Deployment and Support teams to effectively onboard new Array+ clients and provide excellent customer service and support
Run renewal conversations and negotiations with Array+ clients
Document client feedback and relay to Conversion Rate Optimization Lead and Product team
Own growth metrics for Array+ revenue and active users
Maintain a habit of using AI tools to think, build, and ship faster—it’s your default, not an afterthought

5+ years of experience in a similar Client Success Manager role, preferably at a high-growth tech startup and or a financial institution
Experience owning a large book of business and being responsible for revenue and active user growth
A knack for managing internal and external stakeholders to achieve the best possible result for the clients and the business
Ability to think strategically and anticipate customer needs
Basic understanding of UI/UX best practices
A belief that AI is reshaping work, you instinctively use it to accelerate everything you do
Experience with a free to premium model is a major plus

Full medical, dental, and vision, premiums covered at 100% for full-time employees and 70% for dependents
Unlimited PTO and sick leave + 14 company holidays to encourage a healthy work-life blend
100% 401k match up to 4% with immediate vesting
Generous and competitive parental leave for all parents
$1,000 desk setup subsidy to set-up your unique remote office
$100/month to subsidize wifi/cell phone expenses
Summer Fridays (half-day Fridays) typically from late May to the end of August
AnniversArray Kits for work anniversaries

Array delivers embeddable, custom-branded credit and identity tools, personalized offers, and more. It was founded in 2020, and is headquartered in New York, New York, USA, with a workforce of 201-500 employees. Its website is https://www.array.com.

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